AR 500 Unprofessional Behavior

[Bruce3]

Here's my experience, i placed an order for a carrier and a plate on 12/27/18. The next day i realized i wanted a different set up. I placed another order on 12/28/18 with the advertised lead time of 2 weeks. On 12/31/18 i called them to cancel my first order. I was placed on hold for less than a minute before speaking to a rep. I asked to cancel my first order. Total time on phone less than 5 minutes. Moments later received confirmation of cancellation and refund. I received my order on 1/9/19 less than the advertised lead time. As for the gear, i am thoroughly impressed with build quality of both carrier and plates. 10 out of 10 would do business with again!

[SlowNsteady]

I ordered two steel plates (front/rear) from ar500armor and received the ordered items very fast and exactly as ordered - coating, shape, size, etc was all correct.

I wouldn't hesitate to order from them again.

Sorry OP you had an issue. Persistence pays off. I'd be surprised if they didn't make it right.

[dwinters14]

I ordered a plate carrier with their black friday sale, and it shipped relatively quickly and came with everything i ordered. I will definitely buy from them again as the carrier and plates are a great price.

[xsefan]

I agree with needing positive customer service. $1,000.00 on goods already paid in full. Yes call me back or have my shipment tracking number ready.

For $100 order they should be on point, a $1,000 order should come with a thank you and smile, especially in today's market.

God forbid they would just have customer service skills.

[JR18]

My experience. Ordered a set of plates and a vest during the Memorial Day weekend sale. Just got my order this weekend about 5 months after ordering. Customer service was always great when asking about updates but the lead time was a little unrealistic. I’d order again but be be cautious of the lead time.

[Duck Killer]

Ordered on Black Friday and still haven’t received my vests. Bunch of lying customers service people who have no clue. Don’t order from them.

[BC9696]

[eLVtXyuG]

Well BC9696,
I ordered something similar beginning of March order still shows as "processing". While I know they are automated, it is a bit annoying to receive sale notifications and "Hey, we notices you were looking at X" emails form them while an order is still pending.

Edit:
Ordered March 21, 6~x week lead time quoted * (need to look up X)
Order status updated to Expedited Processing:
Order status updated to Picking qeue: (on or about Aug 12th)
Shipped August 25 with Fedex tacking number
Received:

Overall not as bad as bushmaster that took two years to deliver my buddy's AR upper two years after taking the order( long before the commie coof).

[scorponok]

I got my products around 17 weeks later. This is the longest time I have ever had to wait to receive a product.

[BC9696]

Ordered on 7/8/20 with a 3-6 week wait according to the website. Three weeks later I get this automated message:

support@ar500armor.com


I emailed the company and dealt with a couple of guys there but they seemed more interested in arguing with me than filling the order. Then I saw another sale being promoted and suggested they fill their backorders before having yet another sale. Our email exchanges went downhill from there and i after 6 weeks i submitted a one star review to Yelp. That lead to even more emails from the company and I basically said shut up and fill my order. I won't be wasting any more time arguing with you.

Shortly thereafter my order arrived and I revised my review. Their products seem okay but their customer care dept doesn't care. Ya gotta kick em in the digital nuts to get your order. Lesson learned. Always Google reviews before buying from anyone.

[command_liner]

Long lead times. Surly customer support. Endless ads coming in by email. No product delivered yet and it is coming up on 5th month. Avoid this company if you have the choice.

[kookami]

My order made Black Friday, 2020 has already exceeded 9 weeks with no ETA from customer service which I contacted via their online chat. Original was 4-6 weeks and it still lists 4-6 weeks for new purchases online! Very frustrating!

[Nessal]

I tried to cancel through their automated email system and I'm still in the dark if it's actually really cancelled. I'm going to call tomorrow and if no one picks up, I'm going to do a chargeback. You only got 90 days protection on most credit cards and it's coming up.

[Nessal]

I tried to cancel through their automated email system and I'm still in the dark if it's actually really cancelled. I'm going to call tomorrow and if no one picks up, I'm going to do a chargeback. You only got 90 days protection on most credit cards and it's coming up.

Well just an update. I still got no response from them or any refunds so I did a charge back. Not shockingly, the following morning I got an email saying that they will cancel the order and that I should see the funds within 3-5 days. I was on the verge of cancelling the charge back but glad I didn't because they never refunded my money.

[THORKILL]

A Normal man is not going to cancel an order for armor because it takes a few weeks to manufacture.
This is specialty and it is being offered for sale to people who have no legitimate use for it. They buy things that they look at and never will use them.
Armor is not normally sold to the public that cannot appreciate its useful abilities.