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  #161  
Old 08-14-2013, 6:25 AM
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So is it safe to say that IF you ordered early on when it said "400 rounds", you would get the 400 rounds?
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  #162  
Old 08-14-2013, 6:25 AM
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I just got of the phone w/their support. The operator did not know of the issue. She checked with the warehouse, since my order was in process.

The are going to "have it shipped back to themselves" and will then credit my CC. I said so "after you ship the item back to yourselves, due to your mistake, you will THEN credit MY CC"? She said yes...............

I ordered WAY before there was a hint of the 200/400 issue. They also changed my account history to show /200 rather than /400.

ugh..................................
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  #163  
Old 08-14-2013, 6:26 AM
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Quote:
Originally Posted by zman View Post
So is it safe to say that IF you ordered early on when it said "400 rounds", you would get the 400 rounds?
I'd say NO to that, since my account history did show /400 and now it shows /400. Seems the Gov't is not the only entity that can re-write history.
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  #164  
Old 08-14-2013, 6:28 AM
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I called last night and they told me that they might not be able to cancel the order because it had been more than 5 hours since I placed the order. My order wasn't on the back order list. Guy understood about ammo pricing and that it did not make sense to order 200 rounds for $129 when it could be bought cheaper buying their 20 packs. He said he would try to get it cancelled but he may have to go talk to a product specialist and someone else and he couldn't guarantee the cancellation. Anyways I checked this morning and my order history shows the order was cancelled. Good luck to everyone whether you are canceling or letting this thing ride.
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  #165  
Old 08-14-2013, 6:52 AM
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Called and cancelled my order this morning . Product specialist informed me it was 200 after all
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  #166  
Old 08-14-2013, 6:55 AM
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Ditto here. Called and asked about order, and indeed its only 200 rounds. In the item description it says 400 rounds then a few words later says 200 rounds. Canceled my order as well, and informed the customer service rep that they may be getting a lot more calls about this incident.
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  #167  
Old 08-14-2013, 6:56 AM
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I decided to call and the very helpful rep did not know of the problem. She basically said I will most likely get only 200 rounds since that is what is on THEIR computer system. She tried to put a "warehouse hold" on my order but it doesn't guarantee anything.

Cabela's has been great......but there is always a first time, I guess Boo!
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  #168  
Old 08-14-2013, 6:59 AM
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I emailed last night and was told that my order was for the correct 400 round count. Man this is a mess but I will keep the order and hopefully the responding rep is correct.
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  #169  
Old 08-14-2013, 7:01 AM
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I checked my order history this morning, its showing 200 rds for $129.99

when i called cabelas yesterday i was guaranteed by lisa the rep i spoke with that it would be 400 rds for $129.99, they got lots of calls and had to investigate she said. now it seems this morn a switcharoo happened.

guess i will just be buying from midwayusa from now on.

just called cabelas, spoke with a judy. canceled my order. she stated "you ordered the 55gr fmj 2pk of 200 rds total?" i replied yes, when i ordered it was 400 rounds now my account is saying 200 rounds. she acknowledged the error on their end was "typo" on website and lots of cancels coming in. she apologized and was very nice.

Last edited by CHIEFone; 08-14-2013 at 7:06 AM..
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  #170  
Old 08-14-2013, 7:01 AM
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Quote:
Originally Posted by spac View Post
I emailed last night and was told that my order was for the correct 400 round count. Man this is a mess but I will keep the order and hopefully the responding rep is correct.
Check your order details (specifically the quantity) on Cabela's website. That's what will be shipped.
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  #171  
Old 08-14-2013, 7:47 AM
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On the phone with them right now, WHAT A MESS! They are now blaming some third party ammo finder site for linking to a cached site. They are claiming the product did not exist yesterday and are not shipping anything.
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  #172  
Old 08-14-2013, 7:55 AM
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So answers thus far direct from Cabelas...

1. original stock and price is/was correct
2. original stock and price was incorrect
3. we have no idea what you are talking about
4. we don't know, we will get back to you
5. someone else linked to a "cached page" (utter 100% BS on 2-3 different levels, but sounds believable to non-techies)

This is why the phrase "cluster f***" exists.
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  #173  
Old 08-14-2013, 7:58 AM
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Quote:
Originally Posted by turbobladz View Post
Called and cancelled my order this morning . Product specialist informed me it was 200 after all
Same. Didn't need the ammo anyways but couldn't pass up the price
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  #174  
Old 08-14-2013, 8:17 AM
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Here's my correspondence with them:

Customer By Email 08/13/2013 09:26 PM
Pls. confirm that my order is for 1600 rounds like your website stated this morning when I ordered. I ordered quantity of 4.

Hello Victor,

I would be happy to help with your order inquiry.

I apologize, but this order is for 4 sets of 200 rounds and not 400 rounds. What you viewed when the order was placed was an error and we have now corrected it. Here is a link to information about the Pricing and Specifications that Cabela's follows: https://cabelas.custhelp.com/app/ans...etail/a_id/296

Thank you for visiting cabelas.com and come back soon!
Sincerely,
Melanie D.
1-800-237-4444
We are here for you 24/7!
www.cabelas.com


Needless to say, I cancelled.
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  #175  
Old 08-14-2013, 8:21 AM
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Quote:
Originally Posted by victorr View Post
Here's my correspondence with them:

Customer By Email 08/13/2013 09:26 PM
Pls. confirm that my order is for 1600 rounds like your website stated this morning when I ordered. I ordered quantity of 4.

Hello Victor,

I would be happy to help with your order inquiry.

I apologize, but this order is for 4 sets of 200 rounds and not 400 rounds. What you viewed when the order was placed was an error and we have now corrected it. Here is a link to information about the Pricing and Specifications that Cabela's follows: https://cabelas.custhelp.com/app/ans...etail/a_id/296

Thank you for visiting cabelas.com and come back soon!
Sincerely,
Melanie D.
1-800-237-4444
We are here for you 24/7!
www.cabelas.com


Needless to say, I cancelled.
That's all fine and dandy, but when you have already submitted an order and it is changed afterwards, isn't that considered bait and switch? I guess if someone has the time to deal with it, may be worth it. Personally, I am beat from dealing with other companies (non-ammo related) customer service. Too much of a hassle to get no where.
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  #176  
Old 08-14-2013, 8:25 AM
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Quote:
Originally Posted by xtremely4 View Post
That's all fine and dandy, but when you have already submitted an order and it is changed afterwards, isn't that considered bait and switch?
Can you imagine if this worked in reverse and customers were like, "so, I liked the price of $129 for 400, but you know, I got to thinking about it and I think I really only want to pay $100 so I will pay that much only. Yeah, I know i already agreed and made the deal, but you know, it was an oversight on my end. Sorry, thanks."

Anyway, now that they are savvy to this issue, I bet NO orders will ship at all until they contact us 1 by 1 and clarify; only to have everyone bail. I think they see the issue & blow back is far to big to send out the orders knowing we all expect 400 as no ahole is going to pay $129 per 200 - unless you truly are an ahole.
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  #177  
Old 08-14-2013, 8:28 AM
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Bns agreed
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  #178  
Old 08-14-2013, 8:41 AM
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To Zman,
Thank you for telling me to check Cabela's site. After seeing your response, I did check Cabela's and it said 200 rounds. I called CS and was told the order would ship for 200 rds per item. So like everyone else I canceled.
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  #179  
Old 08-14-2013, 8:46 AM
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I looked at it and decided it was a no go. Glad I didn't order. I told friends and then had to quickly tell them it was a problem. Cabelas sucks.
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  #180  
Old 08-14-2013, 8:48 AM
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Anyone has Cabela's president's email ? I plan to write a strong worded letter to let him/her know to fire whoever was in charge if this fiasco.

Pricing mistake is no big deal, they should of cancelled everyone's order. As no one was going to pay 70 cents/round when 20 packs are cheaper. So all that ordered were ordering the 400 rounds.
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  #181  
Old 08-14-2013, 8:50 AM
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I ordered this deal at 9am yesterday, and my email said nothing about the quantity change, however after calling in this a.m. they did tell me (acting innocently) that the quantity was only 200. A supervisor then told my CS agent that they admit to the error, however they were not sure if they could 'cancel' the outbound shipment.

at this time, I've got 3 cabelas employees 'watching' out for my order to be cancelled... my fingers are crossed.
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  #182  
Old 08-14-2013, 8:59 AM
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I'm letting it ride. If only 200rds show up (I'll be able to tell by shipping weight), I'll dispute it with the CC company (cabelas visa) and show the screen shot clearly stating 400rds as well as my conversation with CS confirming the 400rd count (2 200rd packs).
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  #183  
Old 08-14-2013, 9:14 AM
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Quote:
Originally Posted by glock_this View Post
Can you imagine if this worked in reverse and customers were like, "so, I liked the price of $129 for 400, but you know, I got to thinking about it and I think I really only want to pay $100 so I will pay that much only. Yeah, I know i already agreed and made the deal, but you know, it was an oversight on my end. Sorry, thanks."
We're the customer; doesn't work the 'other way'.

With that said, good luck to everyone who is letting ride.
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  #184  
Old 08-14-2013, 9:17 AM
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I called to cancel just now, they confirmed it was a mistake on their part.

This is the email responce from cabelas:
Thank you for your e-mail. I apologize. The quantity of the AMERICAN EAGLE RIFLE AMMO: 223REM 55GR FMJ/200 is 200 rounds. What you viewed when the order was placed was an error and we have now corrected it. Here is a link to information about the Pricing and Specifications that Cabela's follows: https://cabelas.custhelp.com/app/ans...etail/a_id/296

Thank you for visiting cabelas.com and come back soon!

Sincerely,
Heidi O.
1-800-237-4444
We are here for you 24/7!
www.cabelas.com
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  #185  
Old 08-14-2013, 9:20 AM
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As an update. Online chat confirmed it was a typo and sent me to their page detailing pricin goofs etc.

I canceled it. I'll just wait for a better deal to come along. Not sure if I will jump on another one from cabelas for a while though
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  #186  
Old 08-14-2013, 9:25 AM
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Default talking to cs and email them

so the CS said mistake, she will try to cancel my order, but it might be too late.
So now I am not sure what to do, if it is shipped the order can not be cancel. so
I am stuck. I think I may need to call my credit card company and see what they can do. Cabelas sucks
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  #187  
Old 08-14-2013, 9:27 AM
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I cancelled mine too. The girl knew exactly what i was talking about. I'll still shop with Cabelas, 1 mistake out of 100 isn't a bad track record for me.
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  #188  
Old 08-14-2013, 9:28 AM
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The "might be to late" I think is total BS they are putting out there. I am betting in the end, they will not ship to anyone who bought the $129 deal as they know, those that bought that expect 400 so rather than ship and get everyone calling their CC companies to dispute & them having to refund, they simply won't ship any $129 order. So I am going to let it ride and see how it plays out. IF they somehow ship, knowing full well those that bought at $129 expect 400, then I call my CC and let them deal with it with Cabelas as we have the receipts and screenshots to show 400. So it will be on Cabela's to rectify.

That or they are going to start to call/email people and tell them. So far, they have not even done that so of the people that got the $129, they only know that those that called know it was an error. That leave hundreds of people across the US expecting 400. So, I suspect, no $129 order is going out.
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  #189  
Old 08-14-2013, 9:29 AM
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My order for 800 rounds just shipped. UPS shows it is 11.80lbs.

Looks like it may only be 400 rounds heading my way since when I ordered 500 rounds a couple months back it was 13.50lbs!
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  #190  
Old 08-14-2013, 9:42 AM
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Quote:
Originally Posted by awiner View Post
My order for 800 rounds just shipped. UPS shows it is 11.80lbs.

Looks like it may only be 400 rounds heading my way since when I ordered 500 rounds a couple months back it was 13.50lbs!
You're definitely getting 400 rounds if it's only 11.8 lbs.

No one is infallible, whether a person or corporation. Cabela's hasn't been one of the gougers during the panic. I'll stick by them unless this becomes a consistent pattern.......
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  #191  
Old 08-14-2013, 9:54 AM
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Same here, I canceled my order due to their pricing mistake
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  #192  
Old 08-14-2013, 10:06 AM
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Quote:
Originally Posted by awiner View Post
My order for 800 rounds just shipped. UPS shows it is 11.80lbs.

Looks like it may only be 400 rounds heading my way since when I ordered 500 rounds a couple months back it was 13.50lbs!
wowsers.. they are knowingly sending out ammo that is not the volume they absolutely know $129 orderers are expecting. And, they didn't contact you.

Quote:
Originally Posted by parksmart View Post
No one is infallible, whether a person or corporation. Cabela's hasn't been one of the gougers during the panic. I'll stick by them unless this becomes a consistent pattern.......
True that, but the difference here is that they know full well that the $129 order was for 400. They know full well they changed all of our online receipts from "2PK" to "FMJ/200". They know there are screenshots and email receipts showing this and they have admitted the error. And yet they still are shipping the $129 ammo orders. That is 100% on them as they know full well it is light in volume.

So now that someones has shipped, and someone who did not get a call to confirm he understood it was only 200 and confirm he still wanted it, they are going to deal with a crap load ton of CC chargeback issues and calls. It is/was on them to reach out and let $129 order people know the issue. There are hundreds of people out there not here on CalGuns knowing about this issue that are going to flip.

Knowing all of this.. it is on them big time.
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  #193  
Old 08-14-2013, 10:12 AM
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This should be an easy one.

Either Cabelas:

* Credits the difference
* Ships the correct amount of rounds to cover what was ordered
* Accept a return paid fully by them

Or a credit card charge back/dispute will occur and with all the proof I believe will not be an issue.
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  #194  
Old 08-14-2013, 10:15 AM
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CC chargeback, you'll probably end up with free ammo as Cabelas won't accept a return. Dispute the whole amount. See what happens. I know AMEX would give me back the whole amount. Will teach Cabelas a lesson too.
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  #195  
Old 08-14-2013, 10:16 AM
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What a bait and switch. They should cancel all the orders that came in for that item and start fresh. Otherwise it's just a trap. You guys can and should dispute the charges if they refuse to cancel.
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  #196  
Old 08-14-2013, 10:18 AM
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I'll still shop with them, always had a good experience with them.
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  #197  
Old 08-14-2013, 10:20 AM
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I ordered item no. 1k-214240 early yesterday morning. I emailed CS regarding this issue and they admitted that it was a mistake on their part. I ried to cancel the order but it was shipped already. Cabelas does not accept returns on ammo. So, they told me that they will contact UPS and tell them return to sender on my order. What if it does not work and I still get the package, What are my options?
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  #198  
Old 08-14-2013, 10:25 AM
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If they cant honor the orig deal they should at least try to make up for it.
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  #199  
Old 08-14-2013, 10:30 AM
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I buy a lot of stuff from Cabelas, and until just now I saw this as no big deal. Mistakes happen, if they cancelled the orders or contacted people, no harm done, just a misprint basically. But if they ship out a different amount than what the screenshots said that's crazy. I know they have some boilerplate that they can change deals, but AFTER you've completed checkin? What if they just sent a single round or an empty box?

I'll be keeping a close eye on this. If they don't make it right I'll be concerned about buying from them again.
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  #200  
Old 08-14-2013, 10:31 AM
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Quote:
Originally Posted by awiner View Post
This should be an easy one.

Either Cabelas:

* Credits the difference
* Ships the correct amount of rounds to cover what was ordered
* Accept a return paid fully by them

Or a credit card charge back/dispute will occur and with all the proof I believe will not be an issue.
^^ this is where I am at on it.

I plan to let it ride and let it ship. If they call me first, fine I will cancel of course. If they don't, it's on Cabela's and I will dispute with the CC company when it shows up, show the details and surely get a credit from them and it will make Cabelas squirm for handling this so poorly. A simple call to all $129 buyers or cancelling of all $129 orders would have fixed this and they darn well know that. They never should have shipped. Now that they have, it is going to get ugly for them.

But hey, I will still shop with them, but they effed up on this one and I plan to hold it to them just like they would hold it to me to pay up.
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