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Firearms Accessories: Holsters, Safes, Lights & more If it locks up, carries, fits on to or cleans up your firearms, discuss it here.

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Old 07-17-2013, 5:09 PM
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sltgunner sltgunner is offline
Join Date: Jul 2008
Posts: 178
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Default Gunvault: the Good, the Bad, and the Ugly

Hello fellow calgunners,

I wanted to share my recent experience with My NV200 gunvault, which I had recieved as a gift, recently went into total lockdown mode, wouldn't open at all. This model is the one that can only be opened with a key, and try as I might, I could not open it with the key. Lucky for me, I didn't have a firearm stored in it at the time.

I decided to call the company directly and see if I could get a replacement. The first rep I talked to wasn't very receptive, so I requested to talk to a manager and was placed on hold (BAD), and my call was dropped at the 22 minute mark!

I call again, get the same rep, who did not apologize, was placed on hold, and was dropped at the 6 minute mark! (UGLY)

So I figure on giving them 3 strikes, and call again. After a longish wait of 6 minutes, I get a rep, Jerry, who also happens to be a manager I tell him about my previous 2 calls and my predicament with their product. He gets my phone number in case we get cut off, informs me that they were having phone problems, and after hearing me out, tells me that he will ship a new one free of charge (GOOD)

Spent around 45 minutes on this, which at my houry wage was time well spent, since my hourly is less than the cost do their product. My experience was mixed, but the end result was great. Lesson learned: ask to talk to a manager when calling customer service, they seem to be the ones that can actually get something done.

NRA Lifetime member
The List: Kahr PM9, Springfield XD9sc, Glock 19, RIA 1911A1 Tactical 9mm, Mossberg M500
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Old 07-17-2013, 7:34 PM
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radgokart radgokart is offline
Join Date: Feb 2013
Location: AZ
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Sorry to hear. Companies don't always realize what it means to customers when they drop the ball on a product and then drop it again on service.
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Old 07-19-2013, 12:36 AM
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JDay JDay is offline
I need a LIFE!!
Join Date: Nov 2008
Location: El Dorado County
Posts: 19,424
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You should replace the lock with a better one. Tubular locks are very easy to defeat.

Sent from my SGH-T999 using Tapatalk 4 Beta
Oppressors can tyrannize only when they achieve a standing army, an enslaved press, and a disarmed populace. -- James Madison

The Constitution shall never be construed to authorize Congress to prevent the people of the United States, who are peaceable citizens, from keeping their own arms. -- Samuel Adams, Debates and Proceedings in the Convention of the Commonwealth of Massachusetts, 86-87 (Pearce and Hale, eds., Boston, 1850)
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