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  #1  
Old 07-04-2013, 8:51 AM
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Default WTF Ares Armor! We have Sucked!

Ares Armor Customers,

For those of you who don't know who I am. My name is Dimitri and as of about two weeks ago I took back my position as the CEO and am in full control of Ares Armor. I am going to start this letter off with a promise; I will take zero compensation in the form of a paycheck, bonus or any other workaround from Ares Armor until every single order for 80% products has been completed.

I would like to personally apologize for several things that we as a company have clearly done wrong.

Our communication with our customers has been atrocious and there is absolutely no excuse for that. Being busy is not a good reason to ignore the customers that support you. This is completely inexcusable behavior. We took in far too many orders than we were set up to handle. We have fallen far behind. Bill Gates once said, "Your most unhappy customers are your greatest source of learning." I have spent the last few nights awake scouring the internet reading every negative review I could find. There was plenty to learn.

My focus and the foremost of my attention will be directed at cleaning up our customer service. We have been making some very serious changes in the way we operate.

1. We will no longer take back orders through our website for 80% products.
2. We have set up an online live inventory system for all products that are not made to order items such as Tactical Nylon and Custom Kydex.
3. We have launched a new customer support system that will allow us to organize and respond to inquiries in a timely manner. If you want to get a hold of us please send an email to support@aresarmor.com or go to support.aresarmor.com and submit a ticket directly into our customer support system.
4. We have hired additional staff to ensure that we have someone answering the phones and returning calls.

In life, a man is judged by not only his own words and actions but by the company he keeps. Some of our partners that have acted as suppliers have been poor company indeed. We have received dates, times, quantities, and promises that have all been false. We are to blame for allowing this to happen.

We have secured alternate supply chains and will work nonstop to ensure that we fill orders as fast as we possibly can.

For those of you that have open orders with us. I will not rest until your order is filled.

Dimitri Karras, CEO
Ares Armor
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  #2  
Old 07-04-2013, 8:54 AM
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that's awesome, good for you
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  #3  
Old 07-04-2013, 8:55 AM
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Well lets hope you all man up and make things right. Good luck.
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Old 07-04-2013, 8:56 AM
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  #5  
Old 07-04-2013, 9:01 AM
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Great to see this here. Deliver on the promise and this mark on your reputation will be a thing of the past. Good luck, and happy 4th of July!
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  #6  
Old 07-04-2013, 9:05 AM
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I still hear he "make your own firearm" ads on KOGO, but I understand that's on hiatus. Will that come back anytime soon as well?
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  #7  
Old 07-04-2013, 9:22 AM
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We have builds back up and going. We are no longer using CNC machines for the process though. It is done by hand through a series of Drill Press and Router Stations.

Currently there is about a 10% failure rate so it is not for the faint of heart and we are only allowing 1 per person per day.
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  #8  
Old 07-04-2013, 9:29 AM
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When will the Rudius jig instructions be provided?
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  #9  
Old 07-04-2013, 9:38 AM
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Rock 6.3 Thank you for that. I will speak with my guys about that on Friday and try and get some movement there for you.
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  #10  
Old 07-04-2013, 9:40 AM
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glad to see this.....welcome back.
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  #11  
Old 07-04-2013, 10:15 AM
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You're a terrorist and I don't believe you.
Good stuff for manning up.
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  #12  
Old 07-04-2013, 10:21 AM
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I'm glad your stepping up to the plate. I can't wait for my open orders to come in, specifically the Radius!
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  #13  
Old 07-04-2013, 10:29 AM
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its going to take me some time get things on track but I think I have certainly given myself the proper motivation to do so as expediently as possible with no pay thing. Thank you guys for the support
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Last edited by Ares Armor; 07-04-2013 at 10:58 AM..
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  #14  
Old 07-04-2013, 11:06 AM
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Talk is cheap. Deliver.
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  #15  
Old 07-04-2013, 11:12 AM
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Not a customer of yours but would like to be. Will see how this goes.
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Old 07-04-2013, 11:15 AM
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The information, effort and promise are appreciated. I hope your objectives are accomplished.

However, your statement lacks information in a key issue. How will refund requests, for those unwilling to accept your promise, be handeled.

If possible, please specifically state your policy going forward.

Best wishes in your effort to turn things around.
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  #17  
Old 07-04-2013, 11:38 AM
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Quote:
Originally Posted by Rigma View Post
The information, effort and promise are appreciated. I hope your objectives are accomplished.

However, your statement lacks information in a key issue. How will refund requests, for those unwilling to accept your promise, be handeled.

If possible, please specifically state your policy going forward.

Best wishes in your effort to turn things around.
At this moment they will be handled on a case by case basis. Once the situation with our 20,000 Unit order that is late is handled and off my plate I will be modifying the refund policy to be much more liberal. We would prefer to switch product to items that we can deliver immediately. We have several different billet lowers in stock and have a steady supply of them.

I am sorry that I cannot be more liberal with it at this time. We do break our policies on refunds almost every day and issue them on a case by case. however, we have already paid for many products that we have not yet received.

I have visited this particular supplier in person. He has promised to ship by the 8th, I will give him 3 additional weeks. If he again fails to deliver at the end of this month there will be legal action taken. We have signed notarized contracts that include personal guarantees.
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  #18  
Old 07-04-2013, 11:40 AM
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Quote:
Originally Posted by viper37 View Post
Talk is cheap. Deliver.
Please submit a help ticket through our new system and we can try to get you taken care of.

email support@aresarmor.com or submit it directly it by going to support.aresarmor.com
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  #19  
Old 07-04-2013, 12:01 PM
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talk IS cheap... but this is a step in the right direction. good luck, and thanks for this response.
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  #20  
Old 07-04-2013, 12:08 PM
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Any word on radius 1911 grips? We can we expect to see these?
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  #21  
Old 07-04-2013, 12:13 PM
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Dimitri,

maybe you can enlighten us as to what the hell happened. Things were running fine, we had group buys in place and a lot of money hanging out there. Then you left and things went to crap (to put it mildly). This not only left a lot of us with money hanging in the breeze, but also tarnished the reputations of some longstanding members with accusations to and from Ares.

Where did you go and why did you leave your company hanging in the wind?

I'll withhold final judgement and it won't be based on whether you share this information or not. It will be based on products being delivered and things being cleaned up, including public apologies to those that deserve them.

Last edited by Intimid8tor; 07-04-2013 at 12:15 PM..
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  #22  
Old 07-04-2013, 12:27 PM
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Quote:
Originally Posted by NORCAL#1 View Post
Any word on radius 1911 grips? We can we expect to see these?
I just had an in person meeting with the manufacturer of the Grips on Monday. There were people in the middle of that situation that did not need to be there to say the least. These people have been removed and I am now in direct communication.

I have made it very clear to them the importance of the situation and that it be resolved as quickly as possible. Without going into to much detail I ensured that they understand just how important this is. I am going to be harassing the ever living crap out of these guys until they deliver. I am expecting to hear answers back by the end next week as to timelines and such.
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  #23  
Old 07-04-2013, 12:41 PM
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7 months and waiting.......
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  #24  
Old 07-04-2013, 12:44 PM
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Quote:
Originally Posted by Intimid8tor View Post
Dimitri,

maybe you can enlighten us as to what the hell happened. Things were running fine, we had group buys in place and a lot of money hanging out there. Then you left and things went to crap (to put it mildly). This not only left a lot of us with money hanging in the breeze, but also tarnished the reputations of some longstanding members with accusations to and from Ares.

Where did you go and why did you leave your company hanging in the wind?

I'll withhold final judgement and it won't be based on whether you share this information or not. It will be based on products being delivered and things being cleaned up, including public apologies to those that deserve them.
When I left the company was in a very good position. I do not want to get into direct specifics as to all the reasons that I had resigned publicly at this time. One of the major reasons was family issues that required my attention involving my Ex-Wife and my Daughter.

I have reestablished communication with both GB coordinators and am working to get that situation resolved as quickly as possible.

I cannot fix everything overnight things will take time but... They will be fixed.
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  #25  
Old 07-04-2013, 12:50 PM
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Do you have a phone number where some can speak to you or your team if they have questions, comments or concerns? I know I, for one, appreciate being able to have even the most basic relationship, a conversation, with folks I purchase from.

Thanks and good luck to the entire team @ AA!
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  #26  
Old 07-04-2013, 12:53 PM
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Originally Posted by cowboyup View Post
Do you have a phone number where some can speak to you or your team if they have questions, comments or concerns? I know I, for one, appreciate being able to have even the most basic relationship, a conversation, with folks I purchase from.

Thanks and good luck to the entire team @ AA!
Yes call in at 760-650-2737 I have people dedicated to the phones. If you leave a message they should get back to you pretty quickly. Also if you submit a support ticket or send an email to support@aresarmor.com with your phone number and requesting a call you will receive one.
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  #27  
Old 07-04-2013, 12:58 PM
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Give me back my money that you took in December. I filed a charged back on April 1st which now you are fighting and not releasing the funds.

Not only that but 3 weeks after canceling my order and doing the charge back when you received notice of the charge back your company tried to ship me a partial incomplete order in an attempt to defeat the charge back and was successful.

I want my money.
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  #28  
Old 07-04-2013, 1:01 PM
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A couple of days ago I emailed Ares requesting an update on my 12/21/12 order of an 80%. Within 15 minutes I had an answer and a tracking number for my order. I'd say things are looking up for Ares. I'd definitely order from them again.
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  #29  
Old 07-04-2013, 1:20 PM
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Glad to hear that you will try and make things right.
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Old 07-04-2013, 1:48 PM
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I am glad you are working to turn things around, I am very interested in the 1911 kits, and hopefully look forward to purchasing a few.

That being said, and as was stated above, talk is cheap, I cannot help but think of all the other scams that have been perpetrated via the interwebs by constantly coming back to the proverbial scene of the crime, and stating, "we screwed up, but I am on top of this now, we will get everything squared away asap", and it turns out to be just another delay tactic, while the company is raking it in, with an exit plan with everyones money........ again.

I sincerely hope this is not the case, and that you are working to make everything OK, but I for one will be waiting a while to see how things proceed before placing any future orders.

Good luck getting things turned around, I hope things get back on track quickly for you.
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Old 07-04-2013, 1:59 PM
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Quote:
Originally Posted by DarkSoul View Post
I am glad you are working to turn things around, I am very interested in the 1911 kits, and hopefully look forward to purchasing a few.

That being said, and as was stated above, talk is cheap, I cannot help but think of all the other scams that have been perpetrated via the interwebs by constantly coming back to the proverbial scene of the crime, and stating, "we screwed up, but I am on top of this now, we will get everything squared away asap", and it turns out to be just another delay tactic, while the company is raking it in, with an exit plan with everyones money........ again.

I sincerely hope this is not the case, and that you are working to make everything OK, but I for one will be waiting a while to see how things proceed before placing any future orders.

Good luck getting things turned around, I hope things get back on track quickly for you.
We do not allow people to backorder 80% products any longer through the website. So the first part of that post is a bit confusing.

Thank you for the kind words as well. Also I would like to speak with you guys at some point here pretty soon. it has been a while since we talked last.
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  #32  
Old 07-04-2013, 2:03 PM
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Quote:
Originally Posted by Baboosh View Post
Give me back my money that you took in December. I filed a charged back on April 1st which now you are fighting and not releasing the funds.

Not only that but 3 weeks after canceling my order and doing the charge back when you received notice of the charge back your company tried to ship me a partial incomplete order in an attempt to defeat the charge back and was successful.

I want my money.
I do not know who you are.

Enter a support ticket with information that will allow us to figure out who you are. complicated situations like that can take some time to unravel so it might not be able to be immediately fixed.
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  #33  
Old 07-04-2013, 2:17 PM
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If someone has a receipt for a product that was not delivered, why do they need a support ticket?
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  #34  
Old 07-04-2013, 2:26 PM
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because we would need to know who he was to find that receipt in our system...
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  #35  
Old 07-04-2013, 2:33 PM
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Quote:
Originally Posted by Ares Armor View Post

I have visited this particular supplier in person. He has promised to ship by the 8th, I will give him 3 additional weeks. If he again fails to deliver at the end of this month there will be legal action taken. We have signed notarized contracts that include personal guarantees.
Ares Armor may find themselves in a similar position. Just because you have not been served by a class action suit does not mean it is not in the works.
Everything that has been presented here, and all email communication by soon to be plaintiffs is evidence showing less than honorable retailer-customer relationships.
A contract, verbal or otherwise, when broken is actionable - the responsibility to make it right to the customer is up to the seller. This includes a (prompt) refund if that is what the customer wants. Double talk and ongoing failed promises leave the retailer (in this case, Ares Armor) vulnerable to punitive (readunishment), damages secondary to their actions in addition to the actual damages of not producing what was promised.

Just something to think about when you delay refunds to those that have not been taken care of as promised.

Personally, I would never, ever buy anything from Ares Armor at this point, regardless of what has happened in the past. Your actions are enough for me to be forewarned.

to the customers, good luck getting your products

Last edited by SloChicken; 07-04-2013 at 2:36 PM..
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  #36  
Old 07-04-2013, 2:51 PM
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Quote:
Originally Posted by Ares Armor View Post
because we would need to know who he was to find that receipt in our system...
All due respect, that seems to be nothing more than a method to prolong the process, and that's especially evident in your statement below.

Quote:
Originally Posted by Ares Armor View Post
Enter a support ticket with information that will allow us to figure out who you are. complicated situations like that can take some time to unravel so it might not be able to be immediately fixed.
Nothing complicated about refunding an order that was never received. What you're doing is complicating and prolonging the process of doing so.
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  #37  
Old 07-04-2013, 3:23 PM
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I would love to look into the order right now to see what can be done. However, as stated we are on a forum and I don't have any way to figure out who he is...
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  #38  
Old 07-04-2013, 3:34 PM
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Stepping up. Glad to hear this.
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  #39  
Old 07-04-2013, 4:38 PM
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I just have to chime in and say: am I the only one who gets that Ares Armor
Just wants to know who the guy is so he can look into it?

No! You have to guess, hmph.
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  #40  
Old 07-04-2013, 4:44 PM
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Location: Alta Loma
Posts: 5,693
iTrader: 129 / 100%
Default

I totally understand having to fill out the ticket which I'll do when I get to a computer. I don't expect him to know who I am since I'm sure they have hundreds of charge backs.
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07 Class 2 Dealer in Rancho Cucamonga
$40 Transfers
(866) 270-7858
sales@2azone.com
http://www.2azone.com LIVE INVENTORY!
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