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  #161  
Old 06-14-2013, 11:04 AM
RamblinRon RamblinRon is offline
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i called back and emailed a reply regarding ORDER #XXXXXXXXX. the woman i spoke to told me that the individual who originally called me was not available at the time and that the email i sent as a reply was sufficient. can you please confirm my instruction regarding the IMI magazine issue? basically, i still want my entire order WITHOUT the magazines. Only the magazines need to be refunded. Thanks!!!

Last edited by RamblinRon; 06-17-2013 at 8:11 AM..
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  #162  
Old 06-14-2013, 11:05 PM
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wheres my order since my order was placed the 5th will i still get my order? or can you refund my money order #100341772
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  #163  
Old 06-16-2013, 2:53 PM
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would it be possible to have an upper order not have the flash hider installed? just ship the flash hider uninstalled. i'm going to install an aftermarket one but keep the original. order says still processing.

#100344268

Last edited by mirage2123; 06-16-2013 at 3:50 PM..
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  #164  
Old 06-17-2013, 7:48 AM
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RamblinRon It looks like this order was packaged and is ready to leave the facility. Ill send you the tracking information in a PM.

mdib870 Because we can no longer send high capacity magazines as rebuild kits to California, I will have to either send this order to another address or cancel this order. Please let me know what you would like to do.

mirage2123 Unfortunately, we are unable to make any changes to an already existing order. Because it generally takes about 15 business days to process upper receivers, your order will ship around the 28th of this month.

Thanks!
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  #165  
Old 06-17-2013, 8:13 AM
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Quote:
Originally Posted by Palmetto State Armory View Post
RamblinRon It looks like this order was packaged and is ready to leave the facility. Ill send you the tracking information in a PM.

mdib870 Because we can no longer send high capacity magazines as rebuild kits to California, I will have to either send this order to another address or cancel this order. Please let me know what you would like to do.

mirage2123 Unfortunately, we are unable to make any changes to an already existing order. Because it generally takes about 15 business days to process upper receivers, your order will ship around the 28th of this month.

Thanks!
great, thanks!
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  #166  
Old 06-17-2013, 10:32 AM
drh777 drh777 is offline
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order #100344964
ordered 10 days ago, today is the 6th business day. just wondering on processing/ shipping times. website said 5 business days. i understand you guys are having shipping delays, just wondering when i can expect my package to be shipped. first time ordering from you and am not certain on how long it takes you to ship a package. if it cant get shipped out within the next couple days i may consider canceling the order. any info greatly appreciated. thanks
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  #167  
Old 06-17-2013, 10:55 AM
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Quote:
Originally Posted by drh777 View Post
order #100344964
ordered 10 days ago, today is the 6th business day. just wondering on processing/ shipping times. website said 5 business days. i understand you guys are having shipping delays, just wondering when i can expect my package to be shipped. first time ordering from you and am not certain on how long it takes you to ship a package. if it cant get shipped out within the next couple days i may consider canceling the order. any info greatly appreciated. thanks
It takes up to about 7 business days for processing orders like this one, so It will more than likely ship out tomorrow. If it's not sent out tomorrow, don't hesitate to let me know!
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  #168  
Old 06-17-2013, 1:45 PM
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thanks for the quick reply, i most certainly will
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  #169  
Old 06-18-2013, 9:54 AM
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Any chance of getting my order before July?
Order # 100342093 thanks Jon
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  #170  
Old 06-18-2013, 10:25 AM
ll_coolray ll_coolray is offline
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Can I get an update on order 100346164. Thanks!
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  #171  
Old 06-18-2013, 1:41 PM
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Please refund my money asap thanks
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  #172  
Old 06-18-2013, 3:54 PM
drh777 drh777 is offline
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Pm sent
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  #173  
Old 06-19-2013, 6:53 AM
Daydrmr999 Daydrmr999 is offline
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Placed two orders, 100350980 on 6/15 which has shipped, and 100347326 which was placed earlier on 6/11. Wondering about the second order.
Thanks
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  #174  
Old 06-19-2013, 9:18 AM
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Jonpasquale – This order has been cancelled and you’ll receive your full refund within the next 5 business days.

Daydrmr999 – This order has not shipped because our upper receivers generally take about 15 business days for processing as we manufacture them in-house. This order will ship around the 2nd of July.

Thanks for using PSA!
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  #175  
Old 06-19-2013, 11:22 AM
Daydrmr999 Daydrmr999 is offline
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I assumed blemished uppers were in stock. So you make them to order blemished? LOL
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  #176  
Old 06-19-2013, 12:19 PM
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Quote:
Originally Posted by Daydrmr999 View Post
I assumed blemished uppers were in stock. So you make them to order blemished? LOL
As odd as it sounds, yes. We put them together using blemished parts.
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  #177  
Old 06-19-2013, 4:09 PM
Daydrmr999 Daydrmr999 is offline
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This is not a complete upper, it is a stripped upper only, aren't these one piece? I knew and expect the 15 days on complete uppers, but for a stripped blem upper that showed as in stock?
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  #178  
Old 06-19-2013, 5:30 PM
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Hello PSA, I placed my order on 06/06/13 and finally received my package today (06/19/13). However, I did not receive the (3) PMAGS I ordered. I know you just change your policy about magazine re-build kits to CA on (06/11/13). May I please have my refund since I was charged?
Order #100241700. Thanks.
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  #179  
Old 06-19-2013, 5:58 PM
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Hello PSA,

I placed an order on 6/5/2013 (#100341989). I received a box from PSA today (6/19/2013), which was supposed to be this order, but it was someone else's order--even though it had my shipping info on it. The order I received was #100341471, which included totally different items than what I ordered and a packing slip for a guy in Colorado.

Please advise on how PSA can fix this. My original order included Magpul PMAG rebuild kits so I guess now that PSA is not shipping these anymore I won’t be getting them?

Thanks.
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  #180  
Old 06-20-2013, 5:32 AM
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Daydrmr999 Youre right. The stripped uppers generally take about 7 business days for processing, so this order should be shipping out sometime today.

Burnup4ag Ill have those magazines refunded to your card immediately. Please allow up to 5 business days for the funds to return to your card.

Jcournel Ill get this situation resolved ASAP. Please check your PMs.
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  #181  
Old 06-21-2013, 1:00 PM
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You said you would resolve this situation ASAP, but this has not happened. All that has happened is that you sent me a shipping label for the order that PSA sent me in error. You have made no comments whatsoever, nor did you respond to my PM regarding that status of *my* order, which I originally inquired about, which apparently is now is "lost in wind." I understand that people make mistakes--despite the quality control sticker on the box whereby a PSA employee signed-off verifying that the order was correct. I understand that PSA no longer ships magazine rebuild kits to CA--which means I guess I will not receive my original order. But to treat your customers this way is beyond me.
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  #182  
Old 06-21-2013, 3:07 PM
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...

Last edited by nismobishi; 08-12-2013 at 8:50 AM..
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  #183  
Old 06-23-2013, 3:09 PM
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Hello?
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  #184  
Old 06-24-2013, 7:52 AM
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Im sorry for the late reply, guys. I was out of the office on Friday.

Jcournel I apologize for the wait, but Im working as diligently as possible to make sure that all of the issues on the forums are resolved. I have re-sent the electronic return label to your e-mail address and you should receive it by 6:00PM. As soon as your package is in transit back to us, Ill have your order re-shipped. Im terribly sorry about the inconvenience, but I will make sure the situation is resolved.

Nismobishi It looks like this order was cancelled by our compliance department and youll be receiving your full refund within the next 3-5 business days.

Thank you.
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  #185  
Old 06-27-2013, 12:22 PM
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...

Last edited by nismobishi; 08-12-2013 at 8:49 AM..
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  #186  
Old 06-27-2013, 4:43 PM
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When is my order gonna ship? #100347420
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  #187  
Old 06-28-2013, 11:11 AM
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Quote:
Originally Posted by michiganboy View Post
When is my order gonna ship? #100347420
All of our orders for upper receivers generally take about 15 business days for processing, so your order should ship sometime next week. Thank you.
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  #188  
Old 06-28-2013, 1:53 PM
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Any info on 100345064 and 100345173?
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  #189  
Old 07-01-2013, 6:40 AM
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Originally Posted by FreeStateBound View Post
Any info on 100345064 and 100345173?
Please check your PMs. Thanks!
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  #190  
Old 07-01-2013, 2:32 PM
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Today it is the 16th buisness day and I still have not received the shipping information and my order still says processing. What is the delay? I was hoping to get my order by the end of this week so I can take it for my weekend camping trip. Your help is much appreciated.My order # is 100345792
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  #191  
Old 07-02-2013, 10:19 AM
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Quote:
Originally Posted by Ken. View Post
Today it is the 16th buisness day and I still have not received the shipping information and my order still says processing. What is the delay? I was hoping to get my order by the end of this week so I can take it for my weekend camping trip. Your help is much appreciated.My order # is 100345792
Please check your PMs. Thank you.
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  #192  
Old 07-02-2013, 5:10 PM
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Can I get an update on shipping for 100345064 and 100345173? It's been 17 business days. Never got anything from your upper shipping person.

Thanks.
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  #193  
Old 07-03-2013, 9:05 AM
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Quote:
Originally Posted by Palmetto State Armory View Post
Please check your PMs. Thank you.
Same here, 17th day and no update. I was told several times that my items are all packaged and ready to ship since Friday, but for some reason they are still "sitting" in the warehouse. I really don't want to be an a** ***e, but please gentlemen, a solid update will be much appreciated. Thank you.
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  #194  
Old 07-03-2013, 1:06 PM
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Quote:
Originally Posted by Ken. View Post
Same here, 17th day and no update. I was told several times that my items are all packaged and ready to ship since Friday, but for some reason they are still "sitting" in the warehouse. I really don't want to be an a** ***e, but please gentlemen, a solid update will be much appreciated. Thank you.
I'm very sorry for the wait, but it looks like the shipping department is just a little behind on shipping out our upper receivers. I gave your order over to the person in charge of the uppers and he informed me that he may be able to ship your order out today. Again, we're very sorry for the inconvenience.
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  #195  
Old 07-03-2013, 1:23 PM
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I really appreciate you checking on this for me. Happy July 4th to you folks.
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  #196  
Old 07-03-2013, 2:30 PM
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Any update on my 2 orders? We are on business day 18.
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  #197  
Old 07-05-2013, 11:39 AM
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Quote:
Originally Posted by FreeStateBound View Post
Any update on my 2 orders? We are on business day 18.
Please check your PMs. Thank you.
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  #198  
Old 07-05-2013, 12:19 PM
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Hey, hope everyone had a great 4th!

Was hoping for an update on Order #100350653

I get my lower out of jail today!
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  #199  
Old 07-08-2013, 10:43 AM
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Quote:
Originally Posted by Fryall4 View Post
Hey, hope everyone had a great 4th!

Was hoping for an update on Order #100350653

I get my lower out of jail today!
Congrats on the lower! Also, please check your PMs.
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  #200  
Old 07-08-2013, 2:13 PM
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Alex, thank you very much for all your help!!! Looking forward to getting my uppers by the end of this week, it's up to the UPS now
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