Official "Where is my order?" Thread -- CalGuns

[Palmetto State Armory]

Originally Posted by Ken.

Alex, thank you very much for all your help!!! Looking forward to getting my uppers by the end of this week, it's up to the UPS now

You're very welcome, Ken. I'll tell Alex you gave him your thanks.

[FreeStateBound]

Can I get an update on expected shipping for order 100345173? It has been 21 business days. The tracking number I received previously was for someone elses order. Thanks.

[Mozzetti]

Need updates for $3K worth of orders. Some orders as old as 30 days. Last week Customer service said one order would ship last week and nothing. I asked again on Sunday for update and no response as of yet.

I am about to pull the plug on all of the orders. You ought to at least update your site saying upper orders are taking a minimum of 30 days to ship as 15 business days is unrealistic.

Order #s Date Placed
------------------------
100347126 6/10/13
100350599 6/14/13
100351272 6/15/13

[Palmetto State Armory]

FreeStateBound - I'll go ahead and send you the actual tracking number for the package. Sorry about all of the confusion!

Mozzetti - Please check your PMs.

[Mozzetti]

Thanks for the response.

[dabu1547]

PM sent

[Code3Lover]

Just curious about how order #100351082 is coming along. I'd just like some info as to its current state since weve passed the 15 day minimum is all. I'm in no hurry and I understand that pinned/welded uppers and holiday orders do take longer to ship. Not to mention that you good folks are busy as can be now a days. Forgive me for being excited about my order shipping, I'd just like to be given a rough guess as to when it may ship so that I can give the constant email checking a rest

Thanks in advance.

[rider1deep]

Just want to see where my order is: 100351036.

Thanks!

[johnny1290]

OK order #100269830 from 3/31 and order#100342036 from 6/5

[Palmetto State Armory]

Code3Lover & rider1deep – I’ll ask the person in charge of upper receivers how much longer it’ll be until you receive your order. When I have more information, I’ll send you a PM.

Johnny1290 – Please check your PMs.

Thank you all.

[Code3Lover]

Thank you kindly!!

[Ken.]

Hello shooters, I know this might be not the forum to share this info, but I am sure this is were the most anxious shooters are .
Despite the fact that both of my uppers arrived in about 20 business days instead of 15, I can't be any happier due to the quality of my uppers. I just got back from the range and damn things shot well!!! Not a single problem out of 200 rounds. Thank you Palmetto!
Also be advised, despite the fact that I received my orders, my account still says processing on Palmettos website, so don't get too upset over that either, since soon you will receive a box and be pleasantly surprised.
This was my 2 cents... SPECIAL THANKS TO FRED AND ALEX FOR THEIR PATIENCE WHEN DEALING WITH MY ALMOST DAILY PHONECALLS PASS THE 15TH BUISNESS DAY. YOU GUYS ROCK AND NOW YOU HAVE ANOTHER CUSTOMER FOR LIFE.

[Palmetto State Armory]

We're very happy to hear that you like our product and we appreciate your patronage. If you ever have any questions or concerns, please feel free to contact us. Thank you.

[metalliman545]

can I receive some information on my order?
100358072

all the email I have received back just said "wait 15 business days, its processing"

people have ordered their uppers during the 4th of july sale, 9 days After I had ordered mine, yet they have received their uppers. thank you.

[Palmetto State Armory]

Metalliman545 – We will look into why this upper has not been shipped and have it sent away right away.

Kelsodeez – It appears your order is being delivered to the correct address in Burlingame. If you do not receive this order tomorrow, please let us know.

Thanks!

[metalliman545]

thank you! you can send the info in a PM!

and why would he open your package?

[epaplia]

Kelsodeez - That was me who called you. I didn't receive the shipping label from Palmetto until 7:00pm. Going to get that to the UPS store today.

Now I'm wondering if Palmetto can help me as well since my order landed in the hands of someone in Louisiana. I've PM'd Palmetto on AR15.com but haven't received a response yet.

[metalliman545]

I received and email that my order would ship TODAY and now im being told, "itll ship today, OR Monday, its almost 4 pm so its going to ship on Monday, I ordered this upper almost a MONTH ago.
people have received their orders from 2 weeks ago!

100358072 why is it taking so long?

[metalliman545]

thank you! fixed the shipping problem and its on its way! thanks for your help

[epaplia]

Can I get some status on my order? My order was shipped to a guy in Louisiana. I've PM'd PSA on AR15.com but haven't gotten any response. Order # 100351760

[Palmetto State Armory]

epaplia - Our systems show this order being delivered to LF, CA, on Thursday, 07/18/2013. Are you sure this is the correct order number?

[epaplia]

I received someone else's order, and I already shipped it back to PSA using a label that was emailed to me. Here's the tracking # from the label. 1Z6418R99058115273

[ZER0_]

Can I get an update on orders:
#100367289
and
#100371535

Thank you.

[Palmetto State Armory]

epaplia - Your correct order has been shipped out. Please let me know if you still need the tracking information.

ZERO_ - It looks like these orders are still in the processing phase. Right now, orders for uppers are taking about 3 weeks for shipping, so these orders should be going out very soon. If they are still processing after 15 business days, please let us know.

Thank you for your time.

[epaplia]

Yep, got my tracking #. Thanks for all your help.

[Palmetto State Armory]

Originally Posted by epaplia

Yep, got my tracking #. Thanks for all your help.

You're very welcome.

[ZER0_]

Originally Posted by Palmetto State Armory

epaplia - Your correct order has been shipped out. Please let me know if you still need the tracking information.

ZERO_ - It looks like these orders are still in the processing phase. Right now, orders for uppers are taking about 3 weeks for shipping, so these orders should be going out very soon. If they are still processing after 15 business days, please let us know.

Thank you for your time.

Thanks.

[w55]

Order 100364768 arrived today. The box was sealed but when I opened the inner package only one upper was inside. The shipping tag says 2 uppers and I was billed for two.

Can you please see what happened to rest order, Thanks

[Palmetto State Armory]

Originally Posted by w55

Order 100364768 arrived today. The box was sealed but when I opened the inner package only one upper was inside. The shipping tag says 2 uppers and I was billed for two.

Can you please see what happened to rest order, Thanks

Our systems indicate that this order was partially shipped and I'll do everything I can to get the rest of this order out to you.

Thank you for your time.

[Sir Christopolis]

Hi i just received a partial shipment of my order 100357669 just the ammo portion, curious as to when my upper is going to ship. I'm very anxious to finish my build, thanks in advance.

[w55]

ok thanks quick reply

[Palmetto State Armory]

Originally Posted by Sir Christopolis

Hi i just received a partial shipment of my order 100357669 just the ammo portion, curious as to when my upper is going to ship. I'm very anxious to finish my build, thanks in advance.

Please check your PMs. Thank you.

[drpepper]

Hi order
Number 100358172
Ordered on 6/25. Status? Thanks

[kalikid]

ord# 100377153. ordered on the 19th...waited 10 days, then called. I was told it was delivered on the 24th to someone else. How come I didn't receive a tracking number, or an email saying it had shipped? Now the part that I ordered is out of stock, and I have to wait around for ups to contact me. I'm not interested in waiting for you to get new stock, can I just get my money back?

[MadArc30]

Hi,

I ordered on 7/22, just wanted to know when it will ship.

Order# 100379876

Thank you!

[Palmetto State Armory]

drpepper – I’m not sure why this hasn’t been shipped out to you yet and I apologize for the long wait, but I’ll have this sent out ASAP.

kalikid – I’ll refund the full amount of the order because it was delivered to the wrong address.

MadArc30 – This order has been packaged up and is ready to leave our facility. I’ll send you the tracking information in a PM.

Thanks you.

[kalikid]

Thank you. When can I expect my refund?

[MadArc30]

Thank you for the quick reply!

[Palmetto State Armory]

kalilkid - It should be in your account by Tuesday at the earliest and Friday at the latest.

MadArc30 - You're welcome!

[kalikid]

Thank you for taking care of this issue. I appreciate the quick response!