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  #1  
Old 04-16-2019, 3:32 PM
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Default Wifi Keeps Slowing and Dropping

Both my 2.4 and 5G keep slowing and dropping. The cable company promises whole house coverage and while it is hitting all areas, it drops at various times. We're running two iPhones, two iPads, three smart switches/plugs, three Amazon Alexas and a Ring Door Bell. Granted, not everything runs at once.



The cable company has been out taken a look. They changed out the modem and did something with the connection from the street into the house but things are still dropping. Would we benefit from a mesh system, or would we still have the same issues?


ETA: Pictures/etc., are slow to load too.


Thx.

Last edited by Doheny; 04-16-2019 at 3:45 PM..
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Old 04-16-2019, 4:05 PM
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Sounds like the Russians have gotten to you.
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Old 04-16-2019, 4:17 PM
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That often happens at my office during peak business hours. I suspect Verizon has an overloaded server trying to handle too many accounts.
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Old 04-16-2019, 4:20 PM
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If you are using the wifi access point built into the cable modem or cable company provided router, you might consider disabling that and getting a real/dedicated access point from Meraki, Aerohive, Ubiquiti, or even a Nighthawk.

You also need to determine where it is dropping. If the internet is dropping out, that may have nothing to do with the wifi access point. You need to be instrumenting the connections, internal and external, to see where the drop is happening.

I would start by profiling the internet connection for a few days using a reliable WIRED device (like a laptop with wired network port). Once you know the internet connection is solid, you can expand your investigation. If the internet connection is not solid however, then no point looking at wifi until that is resolved.
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Last edited by SkyHawk; 04-16-2019 at 4:24 PM..
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Old 04-16-2019, 5:38 PM
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I read it as wife...
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Old 04-16-2019, 5:47 PM
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Get one of the many available and free programs out there to check your wi-fi connections in the neighborhood. KisMac 2 is for Apple, not sure about Windows, but they have similar ones I'm sure. Sometimes it's something as simple someone close to you on the same channel especially on 2.4.

Changing you own channels is easy and will help if you find there are too many people on the same.
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Old 04-16-2019, 6:00 PM
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Changing channels is a great approach if your signals are overlapping.

I just chased down an issue with my setup yesterday, which has been plaguing my wifi for a while now - my coverage kept degrading on a weekly basis and required router reboots to recover.

I have a Nighthawk router/wifi AP, and a Nighthawk range extender. Coverage should be seamless across my property, for the most part, and it is when they are first initialized. Over a week or so I start developing dead spots and areas with weak signal strength until I went through the painful process of cycling them.

It appears that this was due to an updated version of firmware - many were have g issues with the last two releases, so I downgraded two versions and it appeared to take care of my issues.
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Old 04-16-2019, 6:14 PM
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somebody is piggy backing your wireless lan to connect to some gps device on an old jeep.
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Old 04-16-2019, 6:44 PM
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Quote:
Originally Posted by SkyHawk View Post
If you are using the wifi access point built into the cable modem or cable company provided router, you might consider disabling that and getting a real/dedicated access point from Meraki, Aerohive, Ubiquiti, or even a Nighthawk.

You also need to determine where it is dropping. If the internet is dropping out, that may have nothing to do with the wifi access point. You need to be instrumenting the connections, internal and external, to see where the drop is happening.

I would start by profiling the internet connection for a few days using a reliable WIRED device (like a laptop with wired network port). Once you know the internet connection is solid, you can expand your investigation. If the internet connection is not solid however, then no point looking at wifi until that is resolved.
Exactly!

OP, always start your tests at the beginning, in this case I'd run tracert to a known good sight (Yahoo.com?) and a problematic sight from a wired computer while things are running well and again when things slow down. That'll tell you if you have an Internet issue or a destination site issue. I'd also test a free DNS server (1.1.1.1) during a slowdown to see if your ISP has a doggy DNS server.

Only then would I start chasing wifi issues. I don't use Apple products but there must be a few wifi testing tools out there for your phones. Test all over the house on a good day and then repeat on a bad day. And that means everywhere in every room you have issues in.

I prefer to run cables over relying on mesh and installed a second and third 802.11ac router (cheap used T-Mobile/Asus AC1900 routers) as access points at the far end of my home and in my garage (near my Rings) but a good quality mesh system like an AC3000 Netgear Orbi might do the job. That I would not do is spend a dime until you've nailed down the source of the problem.
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Last edited by sholling; 04-16-2019 at 6:47 PM..
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  #10  
Old 04-17-2019, 3:50 AM
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Are you getting dropped from WiFi, or staying connected to WiFi but Internet traffic stops?

How far are you from the router in feet as the crow flies?

Is the modem/router in a metal box?

Try a WiFi analyzer on a friend's android (or if it is available from the iPhruity store, but they like to charge for everything) to see the saturation of the channels, and maybe try less used channels in your area if just slow... but if you are staying connected. Plug a notebook into one of the wired router ports and ping google.com during the downtime?


I tried Spectrum (TWC/Charter) and FiOS plugged back w/in 3 days and returned hardware in less than 6 days.

30 seconds at a time Internet traffic would just stop for no reason at all.
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Last edited by the86d; 04-17-2019 at 4:06 AM..
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  #11  
Old 04-17-2019, 5:56 AM
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Is it dropping out in the evening when all of the other cord cutters are firing up their TV's?
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Old 04-17-2019, 7:23 AM
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I had my router/modem too close to my TV and it caused all kinds of problems. I just happened to put it on the floor one day and forgot to put it back and all of the connectivity problems went away.
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  #13  
Old 04-18-2019, 9:22 PM
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Thanks all. Good suggestions so I can start troubleshooting.


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  #14  
Old 05-02-2019, 3:48 AM
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Any resolution found?
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