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#1
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Feedback
Thank you for choosing to do business with us. Please leave both positive and negative feedback so we may continue to improve our service to you. Feel free to call or email any time.
John Hwang
__________________
www.RainierArms.com sales@rainierarms.com (253) 218-2999 (877) 556-GUNS Toll Free (253) 218-2998 FAX |
#3
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That's odd. I know the RRA kits get double checked at the factory. I'll be more than happy to send you replacement springs. Just email me your address. Do you need the disconnector spring as well?
__________________
www.RainierArms.com sales@rainierarms.com (253) 218-2999 (877) 556-GUNS Toll Free (253) 218-2998 FAX |
#4
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Thanx but it was missing the trigger and hammer pins not the springs I got the parts then laid it all out in prep for the install and noticed, but I already got a KNS pin kit so dont really need the pins just giving you the heads up if you hear this from some other customers. But if you happen to have a safety selector detent that would help I buggered up mine it was in need of a bit of grease before I turned it...Thanx JOE...
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#5
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Email us your address and I'll be glad to send you a replacement.
__________________
www.RainierArms.com sales@rainierarms.com (253) 218-2999 (877) 556-GUNS Toll Free (253) 218-2998 FAX |
#6
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Problem with my C4 Site Set
Sent you a PM just now regarding the C4 Diopter Sight kit I purchased.
Thank you for shipping these out so quickly. The problem is that the sight is not exactly what is represented in the pictures. One of the aluminum parts on my sight are Brown/purple plum color, and this does not look good at all. Also the screws are almost white... It does not look very appealing (I pm'd you a link to the picture I just took). It also looks like my sights might have been used before? Please advise as to how I can get a new set that look all black, or at least black and dark gray like the ones pictured on your website... Thank you, Addax
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ADDAX TACTICAL 1431 Truman St. Unit E San Fernando, CA 91340 Email: sales@addaxtactical.com Phone: (818) 361-5008 |
#7
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Quote:
John
__________________
www.RainierArms.com sales@rainierarms.com (253) 218-2999 (877) 556-GUNS Toll Free (253) 218-2998 FAX |
#8
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Quote:
I understand the anodizing process and discoloration in metals due to this, but I want to point out that the ones you have pictured on your site are a heck of allot nicer looking and more uniform (black/dark gray vs. the black and brown with white screws I received). In the end it is all about customer service, and you get an A+ in my book for that. Thanks again for stepping up to take care of this for me. Regards, Addax I appreciate you stepping up to take care of this.
__________________
ADDAX TACTICAL 1431 Truman St. Unit E San Fernando, CA 91340 Email: sales@addaxtactical.com Phone: (818) 361-5008 |
#9
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John,
I've always received my shipments promptly and well packaged from your company. Thanks for the great products...although my credit cards cringe even time I peruse your site.
__________________
Certified Ragaholic |
#10
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All,
I wanted to say that John has taken care of my situation and without any issues. I am very happy that Rainer Arms is on our site and I will be purchasing more items from them now moving forward. To me, as with many others, it is all about customer service and taking care of the problem which John did. Kudos and look for more orders from me very soon. Regards, Addax
__________________
ADDAX TACTICAL 1431 Truman St. Unit E San Fernando, CA 91340 Email: sales@addaxtactical.com Phone: (818) 361-5008 |
#13
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Rainier Arms has an easy to browse, well designed, aesthetically nice website with a selection of quality parts.
Ordering was simple and was followed by a prompt email confirmation. When I requested a change order via email, I received another prompt confirmation. And, John even went the length to give me a confirmation call just before shipping my product. Item was received well packaged and delivered as expected. Ranier Arms goes the extra effort to do it right the first time. Great products, great presentation followed up with terrific service. Can't go wrong. |
#17
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Just an update.
Rainer Arms has processed quite a few orders for me recently, and all without any issues, and all shipped and delivered promptly. Maybe I should ask for some sort of dealer discount or something... Thanks John for your site, fast shipping and excellent customer service.
__________________
ADDAX TACTICAL 1431 Truman St. Unit E San Fernando, CA 91340 Email: sales@addaxtactical.com Phone: (818) 361-5008 |
#19
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Great to deal with John! Good communicator, and fantastic service and shipping. I love my N4 Upper - now I've got a serious itch to build a lower - or... to somehow buy the "Semi-Complete Lower Assembly" (from the OTHER website) to match - but in that case you'd have to ship it disassembled... ;-)
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#20
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After having some issues with another vendor, I wrote John an email about my Noveske purchase. He replied VERY quickly and when I was ready to place my order, called me back promptly. In fact, I was so happy, I ordered two lowers.
Let the fun begin. |
#22
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Another +1 for John. Just ordered the rest of what I need for my Noveske build. Rather than shop around, I ordered the whole bundle from one source just because the first order was such a nice experience.
Thanks again, John. |
#23
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Followup: I know sighting-in at 200-yards is downright silly, but my club range is 200-yards and that's what I'm used-to, thats where the target stands sit.
Be aware that I suck at benchrest - some days are better than others - and this was off a bench, but I wanted to see how well it worked. The upper 5-shot group was with Black Hills 68gr Match once I moved the sight-post up (it was shooting high). The "X" shot is a double. Without changing anything the 6-inch lower group was PMC 55-grain in rapid sequence from a weird 9-shot CA magazine. I gotta get a different magazine. Thanks John. |
#26
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I just received my first order from Rainer Arms, a couple of Magpul stocks. My order was complete, well packaged, and arrived quickly at a very reasonable shipping cost. I look forward to doing business with you again.
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#30
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RAINIER ROCKS! They got me exactly what I wanted...and extremely quickly!
DHL wasn't so great, though. I will definitely do business with Rainier again soon!
__________________
-talking about the Sacramento "gang tax" being proposed |
#31
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They did me right the first time, so I decided to send them some more business today... Once again, they did not disappoint... They shipped it within hours.
Hopefully, the products will perform well (they look great!)!
__________________
-talking about the Sacramento "gang tax" being proposed |
#32
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I've placed 2 orders from Rainier and have been impressed with their quick service on both accounts. I just received my Olympic Arms Pneumatic buffer yesterday that will be going on my next build. Arrived earlier than expected and in great packaging. Thanks John! More orders will be coming your way soon!
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#38
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I've got to add to this. I ordered my TAC15 lower from them on thursday evening. I then called my FFL to have him fax the info up to Rainier, but he said they already had it. I called Rainier and John answered saying that he indeed already had my FFL on file and he was putting the shipping label on my package already!! He had it boxed up in less than 15 minutes, and it'll be here early next week! Thanks again Rainier, your quick service ensured that i'll have my AR under the tree for XMAS
RAINIER ROCKS!!! I'll be telling all my Air Force comrades to order through you for whatever they need! |
#39
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I ordered a CMMG 2 stag trigger. Trigger failed function test. Call Rainier. Described the problem i was having. They asked if i wanted a refund. I declined and wanted another CMMG trigger. Well today i received a package and the new trigger function great. Thanks. Awesome Customer service. Again, Fast shipping.
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#40
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I have ordered two OLLs from Rainer Arms in the past 6 months, one a stripped Noveske N4 and the other a complete LMT Defender 2000 lower halve, with no problems, only great customer service! Unbelievably fast shipping, less then a day if you order in the morning in the Pacific time zone, one day in all other cases. Now only if they directly shipped complete ARs and lower halves w/ BB to California...
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