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Temper maybe, not character. The only his highness is OP, the TITLE is "my horrible experience at xxx". It wasn't a horrible experience. A bus plunge, or a plane crash, or a serious injury, is a horrible experience. This guy had a weapon repaired after asking when it would be ready, but apparently NOT telling the business he was betting the hunting season on the ready date. Had he done that, this wouldn't have happened. If someone tells me a week, and it's ready in 8 days because someone had a baby, that's NOT a big deal unless I told them up front I NEED it in a week. A day delay in almost any repair situation, and certainly gun smithing, is no big deal. But to OP, it's some personal attack on his hunting season. The owner only put it in writing AFTER op tried to harm the business, and admits trying to harm it, buy putting up a crap review. I don't care enough, but someone else checked him out and says he posts lots of crap reviews. Typical self absorbed Yelper with inflated ideas of self worth, stemming largely from the belief that if his butt isn't kissed, he can do more than go elsewhere, he can up with the business, harm it through yelp. Seven of his nine reviews are one to two star, two claiming "worst xxx ever". People around here largely see that as a hole behavior out of any proportion to the claimed poor service.
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Last edited by Citadelgrad87; 08-21-2014 at 4:09 PM.. |
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That's not offensive to me, he simply told his side, and op told a story of whining and poor communication on his part. The place has 4. Something reviews, and op crapped on that with a one star, and as far as I can tell, nothing at all unusual or bad happened, only an attempted one day delay which op wouldn't have had to deal with if he had told them he needed the gun in a week when he dropped it off. I stand by my original thoughts.
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I for one don't see myself using this shop. It is getting harder to find a decent gunsmith these days that includes attititude in addition to the work. I don't need to have my hand held or my butt kissed but I will not pay someone to be disrespected.
Someone should make this gunsmith aware of this thread and let him say his piece if he would like to. |
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Because what the business owner put in writing was the truth. The OP is just being petty and vindictive here, as well as on Yelp. The OP was not trying to help other consumers with his Yelp "review;" he was just trying to hurt the guy's business. Reread the original post here. He's not trying to benefit any Calguns members with his "insight" on this business; he's just trying to make this business pay, because the people he dealt with there pissed him off. Read his entire post history. Defaming this business and attempting to hurt them financially makes up the sum total of this guy's "contributions" to this forum.
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Anchors Aweigh |
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I had my most recent AR build Cerakoted by them and I could not have been more impressed with the customer service I received and the quality of the work. No matter the business, there will always been unhappy/unsatisfied customers.
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OP lost me after the Yelp comments.
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Paralyzed Veterans of America www.pva.org |
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The bottom line was that as a customer, the OP was fired.
How's that again? Yup. He was fired. The shop probably realized that continuing to try to do business with the customer was futile, and that the chances of doing future business were even less. So they fired the customer. About the only thing they didn't do (and possible should've) is have a security guard escort the OP to the door with his shotgun in a box. In business, the customer is NOT always right. Yes, the customer always has the choice to take their business elsewhere. The business also has (for lack of a better term) the right to send what they may perceive as headaches and problems to their competition. Communication and making sure that both sides understand completely what the wants and needs of the other is the key to anything. I don't know enough about the gunsmith to pass judgment. I do know enough about business and customer service to write the above paragraphs. |
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LOL! I"m sure there are a few of their friends and employees on this post commenting to defend the shops honor trying to discredit me starting with my reviews on yelp. Who takes that much time to research the OP anyway?
Every gun shop I have been to had great customer service. But Westcoast Gun Works failed miserably. And to ME, it was a horrible experience. I don't write mediocre reviews on yelp. It's either great or crappy. Westcoast gun works might be good to others, but not for me, therefore this is MY review and MY experience to this place. I've heard a lot of things about this place after what had happened to me and they weren't so great. I heard that they are not even certified. I checked http://www.cerakoteguncoatings.com/resource/locator/ and it was true. I was planning to get a few of my rifles and pistols cerakoted too. I heard very good things about OC Custom Coatings so I will try there and let you guys know how it turns out. Things happen for a reason and I'm glad I didn't leave the shotgun to the hands of the gunsmith who did not know the difference between gas piston driven and inertia driven shotgun. B/c like I mentioned in my original post, I'm not a shotgun guy and I was clueless. |
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#54
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Batman, When I was told to come into the shop to pick up the gun, I was calm, didn't raise my voice when I walked in the store. If you read my original post, I said" I came here for my shotgun." "Are you the person I spoke with on the phone earlier? What is your name?" He said, "Oscar", then gave me excuses. I simply said "That is not my problem." Then that's when he told me to "GET OUT OF MY SHOPPPP!!@!@!@" I actually laughed when I heard that. Then I said calmly, "Why are you getting emotional? Let me inspect the gun, then I will leave."
Why do I need to repeat this? |
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A basic rule of customer service is the customer does not need to know or care about your personal problems. Of course being Christian if the guys wife just got raped or his house burned down I would take that in to consideration but it's probably not like this guy didn't know his wife was soon to give birth.
I think they just bit off more than they could chew and made promises they couldn't keep.really doubt this place is going to be some major player with lots of business anyhow. There's plenty of other places in SoCal to go. Yelp can be weird. If you look at Bolsas Yelp they have piles of bad reviews but are somehow the ones that are screened by Yelp to possibly not be valid and are buried on bottom and don't figure in their star rating. Luckily I haven't needed much gunsmithing lately and have done as much as I can myself. I plan on having a shotgun ported but I've heard good things about that place in Pico Rivera Im going to try them. |
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Now you know not to wait until the last minute to get a gun repaired. Lesson learned. Now clean the sand out
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Jason don't sweat it every shop has their groupies and their egos. I see this play out time and time again in these niche specialty markets that rely a lot on word of mouth / forum marketing to pull customers. Most of these shops are simply mom & pop operations, have trouble clearing 8 figures in sales and I would imagine due to the razor thin margins, government pressure, (not to mention a baby!) etc. these owners are under a lot of stress and doing this business not for the money but for the love of the industry. This typically leads to all sorts of interesting and amusing outcomes, including throwing a customer out of a shop which as every savvy business owner knows is bad business but yet it happens time and again.
Despite what some posters are saying a bad review is a very reasonable response. Any business owner with half a brain knows if you're going to yell at a customer and throw him out you're getting a bad review. That business owner made a choice and now he has repercussions for his actions. Life goes on. Honestly what you did isn't bad - every business owner has their customer horror stories and yours certainly wouldn't even be in the top 10. That said I'll be staying away from this store as I'm sure some others will as well. We should all move on! |
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You don't.
Your entire contribution to this site is a repetitive and vindictive smear campaign against this business. Rather than repeating "Ode to my Daddy's almost fixed and nearly cerakoted craptastic shotgun and the mean businessman who put his kid before meeee" a better option may be to just simply go away. |
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We're on an internet FORUM. I for one like to know what places have the best deals/customer service and what places to avoid. That's the beauty of an online community. I appreciate the OPs contribution. I have my regular venues but if one of them closed down I would be searching for other venues and Calguns is the best tool for that. I want to hear about the reviews both good and bad... |
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Yeah the fanboy phenomenon can be weird. People take it personal if you attack their pet shop even if prices aren't that good the various mall ninja oriented shops are notorious for this. I've said it many times, gunshops and motorcycle shops have some of the worst CS at times.
Hobby businesses are like that. Owner may have a passion and some knowledge of guns but no clue about how to run a business or give good customer service. Many seem socially awkward and socially retarded as well. I buy mainly on price but I refused to be totally disrespected or lied to or cheated. I generally don't need advice or opinions I've been doing this my whole life nor do I need to be bowed down to when I walk in some common courtesy is nice though. I own more guns than most gunshops have in stock I think by now I know the market and what's what. Good example is in the IE. I almost always get decent service at Bullseye in Riverside. Nobody fellates me when I walk in but I'm given proper and polite service and even get a military discount. I was basically threatened in Warrior One I don't want to get in to it I never did not start a thread about it it was a long time ago and I just voted with my wallet. I just left I have too much to lose to get in fights or get involved with LE encounters unless necessary. However since then I've spent many thousands with their local competitors and many more thousands with other shops all over SoCal have probably bought 60 guns since my negative experince and not a dime spent with them. And word of mouth can make or break your business. You don't think someone as heavily in to guns and hunting and such as me doesn't influence family, friends, coworkers where and what to buy? I always make sure to tell them to stay away from the shops and ranges I dislike. I'd still like West Coast to come here and say their side but I kind of doubt they will. Some businesses are big at responding back on Yelp I know Ade's does she gets a lot of neg reviews for crybabying about PPT. Bolsa seems to ignore their bad reviews. |
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You can write about a bad experience here, you can complain, tell your story. When you write that you are going to make us do something I need to stop you right there. If your sole reason for being here is to ruin someone else you will be flushed away quickly. That is not our porpose nor will it ever be.
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"I would kill for a Nobel peace prize." Steven Wright" Board Member CGSSA Donate now! NRA lifetime member |
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This is very entertaining! LOL I never knew this site was so fun! Check out more of my yelp reviews! You should see this body shop that put my v8 emblem into a 8v, in case you didn't read my previous post. I'm loving all the attention, thanks! Oh and yes, I'm spreading the word on this shop. Online and offline.
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Strangely enough Mc Donalds can varu in quality from store to store. Cleanliness, food, service. Sometimes even the various Turners can vary I used to avoid Orange one of the salesmen was a real bastard. Reseda improved but one of the problem managers seemed to be back I'd rather go to other Turners if I can.
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No, that is not the only reason why I am here but, I did write an experience and so many people are telling me that I did something wrong. You and I know that I cannot make someone do something they don't want to do. It is my way of saying that I'm gonna spread the word about the place.
Last edited by jasonhk419; 08-20-2014 at 11:04 PM.. |
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Yeah just chill out a little and maybe post in some other subforums and see what else CGN has to offer. You would probably fit in very well in the OT section, lol. Where else besides Yelp and CGN did you spread the word? Where do you plan on going for gunsmithing now? There's suppose to be a good shotgun smith in Pico Rivera I'll be going soon I think Triple B clays recommends them.
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OP had a bad experience - he shared it. There's hundreds of posts all over this forum about "this place is fantastic" as well as posts about "the pricing at this place is sucks, etc." That's the beauty of the internet. Now if the OP was not being truthful or trying to troll the business by all means shut it down. But in this case I doubt the OP is being not truthful considering the owner of the venue has responded to his review in a less than business savvy way without refuting any of the original facts. My opinion is to leave it be. Then again you've been here a lot longer than I have and you are the mod. Lock it down if you thinks it's appropriate. Cheers |
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I beg to differ. If you cant stand people telling you their opinion then dont give yours.
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"I would kill for a Nobel peace prize." Steven Wright" Board Member CGSSA Donate now! NRA lifetime member |
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I agree, It's just a choice of words that got misunderstood. OP isn't going to make me do anything but he can and has influenced me to go.elsewhere I've been meaning to check that place out now I doubt I'd entrust them with my guns. Actually IMO some shops need to be outed and ruined for lack of a better term. Most sucky gun shops are their own worst enemies they don't need anti gun laws or a bad economy to close themselves down.
Thread should not be locked give West Coast a chance to speak their piece. |
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As an ironic generalization, the type of people that generally use Yelp are just the type of people to have a demeanor about themselves that reeks of self entitlement and almost begs for bad customer service.
The guys shop has a pretty good rating on there, so it doesn't look like this is the norm. He even said he probably would have taken care of you at his expense, but hinted that you bugged out too much and were rude about it. You have the right to do so, and he has the right to reply however he sees fit. Probably not the best solution for his business, but whatever.
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Your posting history
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"I would kill for a Nobel peace prize." Steven Wright" Board Member CGSSA Donate now! NRA lifetime member |
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I went to Brad Blancett 323)332-9312 985 N. Elm St. Orange, CA 92867. He is great! |
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He was but he has his own shop now. He heard about my situation and felt my pain. He worked on the gun and made me happy lol I was at Triple B clays today and tested the shotgun! Thanks to him, I can take the gun hunting.
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On the other hand, people can't wait to post negative reviews, for even the most trivial things. The OP didn't just post a negative review. He is admittedly trying to ruin their business. |
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