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  #1  
Old 09-10-2013, 6:16 PM
aaanwar786 aaanwar786 is offline
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Default Turners San Bernardino Federal Marshall's Threat

Before I describe my experience I think it important in regards to my experience to state I am of Middle Eastern descent. I am an American born citizen, a student at UCR and have spent my whole life in this country yet was treated much differently then other paying customers in the store.

Yesterday I visited the Turners in San Bernardino to pick up a rifle that I had done a ppt on two weeks prior. It took roughly one hour from when I walked into the store to walk out with my rifle much longer then I would have liked but I brushed it off. Roughly 40 minutes later I receive a call from the manager claiming I have to return immediately because one signature was overlooked. I explained to him I was already driving to LA and could not return immediately as I would be late to a work meeting which I could not afford to be late to. I asked him to fax or mail me the DROS form, which was missing the signature, and I would be happy to fill in what was missed but he kept telling me I had to come back immediately. I was outraged at the fact that I was being told I had to come back immediately knowing that the repercussions from my employer would be grave. I asked why I was even allowed to leave the store then and he told me everyone overlooked it.

I was not about to turn around as I was already 30 miles away from the store but then he goes on to tell me that if I do not return immediately that Federal Marshall's would be sent to my house to confiscate the rifle I had just picked up and potentially my other gun's as well and that I could be in legal trouble if I did not return immediately. So I returned to the store signed the DROS form where they forgot to get my signature and left very unhappy.

See when I was actually picking up my gun something similar was happening with another gentlemen, that customer an older white male was treated with the utmost respect, the same manager was very apologetic to him and even gave him a box of shotgun shells for free. On the other hand in handling me I was basically made to feel as if it was my fault that the signature was missing and was basically bullied into coming back in fear of having authorities dispatched to my house. I ended up being late to my meeting, made to feel as if I was in the wrong and not compensated in anyway for my inconvenience. I feel I have been wronged and would like to know what others think, especially in regards to the claim of Federal Marshall's coming to my house immediately to confiscate my gun because their sales team failed to get all necessary signatures.
  #2  
Old 09-10-2013, 7:04 PM
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My guess is that there is a lot of legal repercussions for incorrect paperwork. The manager probably became worried when you didn't want to return immediately. He probably gave you a "worst case scenario" to get you to come back ASAP. I would chalk it up to someone panicking over a pretty serious situation. I don't think they targeted you because of your ethnicity. They sold and delivered you a gun and messed up on the paperwork and needed to get it fixed. Yeah, the mgr could of been more patient as he asked you to come back, but there is no way for him to know if you ever would have. People make mistakes, and with guns and the government I don't blame him being extremely worried. I think that they should have compensated you for your extra time as long as you were nice on the phone and when you were in the store. If you were angry/rude on the phone or when you got back then maybe that's why you were treated differently.

If I'm wrong and it was cause of your ethnicity you were treated differently then that's wrong and it sucks.
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Old 09-10-2013, 7:09 PM
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you should have told them to give the federal marshals the paperwork so you can sign it when they get to your house. bottom line ..... They screwed up and knowing they would get in trouble if inspected, he tried scare tactics to get you to come in. You should have made a scene when you got to the store like he did with you and made sure he compensated you in some way before you signed any papers.

edit: I hate ppl like this. Instead of being apologetic for making the mistake and inconveniencing the customer, they make BS threats like a little kid...... do it or Im gonna tell my mom on you.

Last edited by Trriemferent; 09-10-2013 at 7:16 PM..
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Old 09-10-2013, 7:20 PM
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Too bad Johnny Cochrane isn't still around!
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Old 09-10-2013, 10:21 PM
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Would have told him want in one hand $hlt in the other, sorry dude the same work that let me buy this firearm comes first, Ill be by the shop after work to sign it. If that isnt good enough call the Marshall, and explain how a store employee let a costumer leave with a firearm that "they all missed" a spot on the paper work.. As far as the race thing, Na just brush it off dude. Guy was probably just pissed because you where the first guy to tell him your not coming right back, dick move on his part but racism nah your trippin.
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Old 09-10-2013, 10:28 PM
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Gun paid for, check. Dros passed, check. Gun store, screw you if you want to play hardball.
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Old 09-10-2013, 10:31 PM
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Turners handled it wrong, regardless of the OPs ethnic background.

OP, what you witnessed with the other customer might not have been the entire story. There's a customer service guy from Turners who posts here. I would contact him with your story and see what he thinks.
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Old 09-10-2013, 10:37 PM
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Shoulda told them to kiss your ***. And pay for your fuel and time on return. Simple as that, their mistake not yours.
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Old 09-10-2013, 10:40 PM
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I would have told him to pound sand (No pun intended) after he made demands.
It's on him that you were allowed to leave. If he wanted to take it to the next level, I'd tell him to go on with it and call.
You can return later to sign it. His only worry is someone walking in to look at the books between the time of his call and when the signature is on that paper. It's his butt that could be in trouble, not yours. I would have told him to send a boy with the paper for your signature.
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  #10  
Old 09-10-2013, 10:42 PM
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OP should at least have got some free ammo. OP probably should have called the DOJ to report them! Ok, I kid on that last one.
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Old 09-10-2013, 10:54 PM
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A similar thing happened to me once... FFL screwed up, made up lies to try to get me to drive 150 miles, I said to suck my ball sack, they said they will tattle to DOJ, I said tell the DOJ to bring the paperwork I need to sign...

It's been six years... My ball sack still needs sucking.
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  #12  
Old 09-11-2013, 6:24 PM
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Originally Posted by Noggles View Post
It's been six years... My ball sack still needs sucking.
LOL

surprised the turners people hasn't see this. Bump for discovery
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  #13  
Old 09-11-2013, 8:10 PM
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I had a store freak out over a thumbprint once and I had to drive back. Was not that far away so it wasn't a big deal. It was during the purchase phase of the transaction so I told them I'd be back the next day to do it. The employee stated that she could loose her job and the store could loose ffl license if I did not come back immediately. It all seemed overly dramatic to me but I guess stores do not want any loose ends. Strange to think if they did not have a cell # they would have to wait anyways.
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Old 09-12-2013, 3:37 PM
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Hey man sorry for what happened to you ,no matter what your race is. they should of compensated your drive back.Their fault ,not yours.I would.nt have drove back.The Feds(ATF) would have been after them ,not you.I know this because I used to be FFL dealer.
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Old 09-12-2013, 4:20 PM
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The manager was incorrect in his statement. ATF and DOJ would have been all over TURNERS ***** for not filing out the forms properly.

They used a tactic to ultimately get what they wanted. Your signature on the form.
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Old 09-12-2013, 4:26 PM
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They should have sent an employee with paperwork for you to sign on their dime. They screwed up not you.
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Old 09-12-2013, 4:34 PM
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Are you Syrian? If so, Obama is giving guns to y'all for free without background checks, in case you haven't heard.







Lol
  #18  
Old 09-13-2013, 3:32 PM
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this is total b.s... you should call their home office and file a complaint...
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Old 09-13-2013, 3:44 PM
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Turners' should have compensated you for their mistake - plain and simple - if it inconvenience you.
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Old 09-13-2013, 6:20 PM
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I'm interested to know which signature was missing? On the actual 4473, or on some Turner's checklist?
  #21  
Old 09-13-2013, 7:12 PM
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The manager should have got in his car and driven to you for the signature. Even if he had to drive all the way to LA, it was the right thing to do.

I bought a shotgun from them years ago and upon opening the box once I got home I discovered dros paperwork for someone else in the box stapled to mine. The receipt was for the same gun same serial number but $300 less than I paid. I called the store to let them be aware of the situation with the paperwork and told him I would be coming down for a refund of $300.

They gave me all kinds of crap about it and told me they couldn't give me a refund. I told him that's fine I brought the number to the California DOJ with me and I'll just simply give them a call from outside the store to let them know that I now have someone else's paperwork and all of their personal information in my possession. I also informed them that I was also going to go ahead and call that customer that was on the dros paperwork and let you know I was now in possession of all of his personal information and ask him his opinion on Turner's giving it to me in the package along with the gun.

Turner's changed their tune quite quickly and went ahead and gave me a $300 refund I've vowed to never shop in that store again, and I haven't since.

I will not go to the San Bernardino store, for many reasons. While at the Rancho store I've tried to go into the corporate offices next door to voice my concerns about the San Bernardino store. They keep the doors locked and was told they don't want to deal with customers about anything.

So, apparently tough ****, they don't want to hear it. I guess they don't need my money either...
  #22  
Old 09-14-2013, 7:49 PM
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Hey Steve91104 it was on the actual 4473. Thanks guys for the input i plan on filing a complaint with their corporate office as well as with the DOJ. At first i was unsure if i was in the wrong but it seems like this was Turner's trying to be the bully to cover their own behinds
  #23  
Old 09-14-2013, 8:04 PM
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Federal Marshall? Really? I thought it was supposed to be the ATF!

Yeah, should have told the manager to send someone to you with the paperwork.

Over the years I've seen enough posts about Turner's that makes the place sound like the Target Master's West of So Cal.
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Old 09-14-2013, 8:24 PM
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This happened to me once. Not at Turner's SB but a different store in Ontario. They called me, said they forgot to get a certain signature. I said I couldn't make it back until the following week, they said no problem. When I did get there, there was a box of Blazer .45 waiting for me at the counter. Cheap ammo, but a nice gesture.

The only trouble I've ever had with Turner's SB is the wait. Everything from buying guns to buying supplies takes some time. But it is certainly evident they didn't handle OP's situation correctly.
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Old 09-14-2013, 9:04 PM
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Turners in San Bernardino “SUCKS” no matter what your race is! Every time I go there to buy something even as small a paper target it seems to unnecessarily take an hour with only 5 to 6 customers in the store. And “oh s**t” if there are more than 10 customers in the place it seems you can count on a huge wait (more than an hour’s time). I have bought 3 guns from the place and the rule is to have my afternoon clear to pick up my gun because they seem to be worse than the DMV in time spent in store.

I hate the San Berdoo Turners mostly because of their incompetence and not-so customer friendly sales associate (Generally some cantankerous old guy). About a year ago they were having a sale on a Rem 870 shotgun that I was interested in. I went in and put my money down, filled the Dros paperwork and it only took 2.5 hours to do it. After my 10 day wait, I went in only to discover that the shotgun they sold me that they looked up on the computer, which was supposed to be in their warehouse and shipped to the San Bdno store for pick up was oversold to me and 3 other customers.

The sales associate was rather unsympathetic to my situation and after some complaint and outrage on my part he went and talked to the manager. He came back and told me that they would order another shotgun and we could re-Dros it again and as a favor to me they would even pay for the Dros the second time around.

I was so pissed and I think the thing that pissed me off the most was the sales associate was acting like he was doing me a "big favor" for paying for the second Dros.

So not only would I have to wait 2 to 4 weeks to get my 870 ordered from Remington but then I would have to wait “ANOHTER” 10 days to get it for a total of a possible month and a half wait time . But lucky me I would not have to pay for a second Dros I left Turners that day with my jaw tight and my blood pressure a little higher than normal

The point of this long a** story is that Turners in SB really sucks. I can’t say that for all Turners because I have good experiences in Rancho but I avoid SB like the plague.

Last edited by Hecktic; 09-14-2013 at 9:09 PM..
  #26  
Old 09-15-2013, 11:17 AM
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Quote:
Originally Posted by POLICESTATE View Post
Federal Marshall? Really? I thought it was supposed to be the ATF!

Yeah, should have told the manager to send someone to you with the paperwork.

Over the years I've seen enough posts about Turner's that makes the place sound like the Target Master's West of So Cal.
I agree, manager should have come to you.
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Old 09-16-2013, 2:24 PM
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^+1 ON THAT. I only use turners to get better pricing at other stores.
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Old 09-16-2013, 5:42 PM
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file a formal complain with the Better Bis. B. - send Turners corporate a copy of the complaint and never shop their again

some turners employees are rude and inconsiderate its important to let their corp know who it is & what they have done - good luck!
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  #29  
Old 09-19-2013, 3:44 PM
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So.... What does middle eastern have to do with it?? I'm Mexican with a shaved head and tattoos and they are always nice. What was ur demeanor like?
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Old 10-02-2013, 3:44 PM
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Well, just got a phone call from Rancho Turner's asking me to come in because they overlooked a signature box. I'm the seller of the handgun and I drove a good hour out there 10 days ago to meet the seller. Main reason I agreed to meet there was because I knew he'd have to go twice while it was just a one time thing for me. Boy was I wrong..
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Old 10-02-2013, 6:06 PM
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Turners San Bernardino is totally unprofessional, and they look at you like an idiot if your new to firearms. Bought one shotgun there and never went back....Rancho turners is the best I've been too
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Old 10-03-2013, 7:49 AM
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The biggest lesson that I have learned in my many years on this earth is you don't have to do what people say. It's nice if you can help but if you can't oh well. Like others have said tell them you are unavailable and will come in when possible. Don't like it send someone out to me. Marshall, pfffft, let me call the DOJ and ATF then can all meet when we get back to Turners to discuss the situation (click).
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Old 11-10-2013, 10:06 PM
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Sorry to hear about your experience in San B. How were you treated differently? Do you have any witnesses? Were the wambulance called?

Last edited by ambiguous216; 11-10-2013 at 10:20 PM..
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Old 12-21-2013, 9:00 AM
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Never Ben to SB Turners but the ones in San Marcos, & Temecula are great.

Friendly knowledgable staff, great prices and after 5 guns in Temecula ( 2 pistols, 3 rifles). I haven't had any issues.

The wait times are lengthy, but most of the time it's not there fault. It's just a new shooter that has a million questions.





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Old 12-21-2013, 3:00 PM
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Similar situation happened to me on two occasions at Dicks HB. 1st time luckily I was still in the area and the manager gave me a free box of ammo of my choice. Second time they just told me to come in anytime within the next 3 months and get the error taken care of. Both times they were really nice about it and not pushy to get it done quickly. Quite unfortunate what happened to you and could have been handled much differently.
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Old 12-21-2013, 3:05 PM
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The manager used scare tactics towards you to possibly save his own job. You got plunked and shouldn't take it personal because of your nationalality.
This also happened to me recently in a different store and the scare tactics didn't work on me.
Don't use the race card.
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  #37  
Old 12-21-2013, 3:38 PM
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They are full if it. The USMS could care less about a situation like this. He bluffed you into coming back.
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Old 12-21-2013, 4:06 PM
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I am going to throw this out incase you feel you were wronged. Produce a Bill on your computer. List the mileage ie 60 miles at $1.20 per mile and submit to the store you bought the gun from and also to their corporate office.

Then prepare a letter to Marshals office asking why a gun store has the authority to threaten an American Citizen with them acting on behalf of the gun store.

Prepare another letter to DOJ explain the circumstance and that a pending Bill has not been paid by turners for a cost of correcting paper work they failed to complete properly. Politely ask for an audit of their sales for the month to insure you are the only one treated this way you can request this through a freedom of information request or through the State who has a similar law stating they must provide the information. Once you know you were the only one treated this way proceed with a letter to EEOC indicating you feel it is because of your ethnic background and ask that they insure this doesn't happen again to a American citizen of Eastern heritage.

Or Man up figure it is life and move on with your life. There are several other options to making some body have a bad day.

It is sad we fear our own government so bad we do things out of fear.
  #39  
Old 12-22-2013, 7:43 PM
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Personally I would tell them I'll come back when I m in the area. if its that important Unless they will reimburse me for my time fuel and. Wear and tear in my car. BEFORE I SIGN ANYTHING or I will be back whenever I'm in the area, of course my Ahole level really depends on their Ahole/treatment level. I've bought guns before and they called cause there was a mistake. Since they were NICE and POLITE I didn't mind going back to do whatever. I have never had to go back immediately but I did go back. Next day or few days after work or I knew I would be in the area. I think it was more a case of stupidity rather than racism.
  #40  
Old 12-23-2013, 4:12 AM
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Don't file with the DOJ. Gunners have enough problems. Contact Turners and explain the situation.
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