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  #1  
Old 02-22-2013, 8:20 PM
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Default an email I received from Midway

Dear Valued Customer,

In the spring of ‘77, I left the Air Force and moved to Columbia, MO to pursue my dream of running a gun shop. You see, I’d always loved the outdoors; especially shooting and hunting. Some of my fondest childhood memories involve shooting and hunting with my dad and brothers. Then, as an adult, some of my greatest joys have come while shooting and hunting with my wife, my kids, my friends and now my grandkids. I love this industry, I love our way of life and I love serving Customers.

Now, our way of life is being challenged like never before and our Customers are responding with a flood of orders. In the 35 years I’ve been in business, I’ve never seen anything like this.

We’re monitoring the political environment, our industry’s capabilities and our business on a daily basis and making policy and process changes to better serve Customers. But please understand, while we’re still able to get most orders out the same day they’re placed, you may experience longer than normal wait times on the phone or when you chat with us on the web. Also, it’s taking us a few extra days to respond to emails. Finally, we’re out of a bunch of products I know you want which breaks my heart. And when we do get them in, they rarely spend the night in the building because they’re ordered almost immediately. We’re tirelessly working to get products in the door and out to Customers as fast as we can. But, until supply catches up with demand, we’re having to limit quantities and backorders on certain products.

One thing we haven’t done is change our prices because of this surge in demand. Prices do change from time to time as they always have, but we’d never change prices because of something like this. Our pricing strategy is one of the reasons we’ve put quantity limits on certain products. We’ve all seen certain products selling two or three times higher than normal, and MidwayUSA doesn’t want to enable that type of activity. Also, we want to serve as many Customers as possible when we receive high-demand products. If it’s any consolation, none of our Employees can order products with quantity limits (myself included). We’ve all agreed to put Customers first. And that’s the way it’ll always be at MidwayUSA.
As always, everything we do is intended to be in the best interest of our Customers and we’re eternally grateful for your patience and loyalty.

Thanks for Your Business!
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  #2  
Old 02-22-2013, 8:26 PM
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Solid
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  #3  
Old 02-22-2013, 8:28 PM
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Gonna have to start visiting their site more often...
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  #4  
Old 02-22-2013, 8:28 PM
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Quote:
Originally Posted by five.five-six View Post
Solid
my thought exactly
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  #5  
Old 02-22-2013, 8:52 PM
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Should start visiting that site more.
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  #6  
Old 02-22-2013, 8:52 PM
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I received that e-mail also. Midway is a great outfit to do business with. I agree, solid.
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  #7  
Old 02-22-2013, 8:54 PM
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That is very cool!
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  #8  
Old 02-22-2013, 9:22 PM
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Gotta love midway!!
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  #9  
Old 02-22-2013, 9:42 PM
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My first few dealings with them have been very pleasant. I will be a return customer.

The upper that I had on back order for close to 2 months shipped in less than 8 hours after I had paid for it. I was thoroughly impressed.
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  #10  
Old 02-22-2013, 9:57 PM
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Here here! I've ordered many things from them and their service has always been excellent. They're also big NRA supporters. I can't recommend them enough.

If you get a chance, order their printed catalog. Several hundred pages that cover everything involved with shooting. Sort of like a Sears Roebuck catalog for shooters.
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  #11  
Old 02-22-2013, 10:50 PM
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Nice
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  #12  
Old 02-23-2013, 1:19 AM
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Love the birthday discount they give me.
The Potterfields are true friends to shooters and the NRA.
A great honest family run business.
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  #13  
Old 02-23-2013, 1:50 AM
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Did you tell him, "Cool story, bro?"
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  #14  
Old 02-23-2013, 2:22 AM
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Larry Potterfield is an incredible guy and a good friend to all people in Outdoor Sports. I've had an account with MidwayUSA for a long time. They are the first people I check when I want something. I love it when (this often happens) they Email a Tracking Number the SAME AFTERNOON when you order something in the morning.

I recently ordered and received some Nosler 135 Gr Hollowpoints that I love to reload for my Glock 10MMs. Same price, same fast shipping.

They are BIG and POWERFUL and because of their integrity they will be the LEAD DOG tp crush any attempt to ramp up 'after crisis' pricing.
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  #15  
Old 02-23-2013, 2:29 AM
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Always good in my books!
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  #16  
Old 02-23-2013, 4:27 AM
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Never had an issue with them yet
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  #17  
Old 02-23-2013, 4:32 AM
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I've shopped there for a long time! Never had an issue. Now to go try out the Aguila "match rifle" I got last week...
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  #18  
Old 02-23-2013, 4:47 AM
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I thought we all got this email
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  #19  
Old 02-23-2013, 5:27 AM
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this is good to hear
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  #20  
Old 02-23-2013, 5:42 AM
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Quote:
Originally Posted by RudyN View Post
I received that e-mail also. Midway is a great outfit to do business with. I agree, solid.
Same, ditto, +1.
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  #21  
Old 02-23-2013, 5:56 AM
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I've dealt with Midway since the mid 1980's. they have a great company. I put in an order for bullet casting equipment last night. Only 2 of the 9 items were in stock.
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  #22  
Old 02-23-2013, 6:00 AM
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+1 to Midway.
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  #23  
Old 02-23-2013, 6:06 AM
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Its for reasons like this that I have always patronized midway.
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  #24  
Old 02-23-2013, 8:21 AM
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If I had any more children, logging onto my MidwayUSA account and seeing previous orders ...it looks like my monthly deposit to their college fund.
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  #25  
Old 02-23-2013, 8:38 AM
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I like Atlantic Firearms, Copes, Ak-Builder, Arms of America, Jestice Arms
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  #26  
Old 02-23-2013, 4:09 PM
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Midway is great people.
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Quote:
Originally Posted by KWalkerM View Post
eh why bring logic into this, that makes too much sense... besides when you have bested a fool, you have accomplished nothing and he is a fool.
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  #27  
Old 02-24-2013, 6:21 AM
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I have been a customer of Midway since the day I started getting into firearms. They're the best!
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  #28  
Old 02-24-2013, 7:25 AM
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Got that email too.
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  #29  
Old 02-24-2013, 8:48 AM
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I love midway. I've been shopping with them forever.
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  #30  
Old 02-24-2013, 11:34 AM
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Not a fan of slipping timelines for backordered goods. If it's going to be six months, tell me in advance. Do not tell me two months, then oh, just another month, then oh sorry about that, three more months...

I am sure they are good people and the business and blah blah blah... But I am less than happy with their backorder process and constantly evolving timelines.
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  #31  
Old 02-24-2013, 12:11 PM
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I got the same email. I will continue to do business with them as long as I can afforrd to.
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  #32  
Old 02-24-2013, 1:20 PM
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I like their position, don't like their freight policies.

I get charged stupid amounts on orders that should cost WAY less to ship. I can almost always find stuff cheaper elsewhere just because of freight savings.

I'll look there from time to time, but it's not a regular haunt for me.
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  #33  
Old 02-24-2013, 1:28 PM
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i got the email to have been dealing with them since the early eightys great to deal with
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  #34  
Old 02-24-2013, 2:03 PM
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I received the same email. I always had good service with Midway.
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