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  #41  
Old 01-01-2013, 7:32 PM
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Im really surprised, Larry is a pretty nice guy. Though it might just be the fact that I met him outside of work.
  #42  
Old 01-01-2013, 7:36 PM
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Quote:
Originally Posted by monk View Post
Pasadena is awesome.
I agree. I've had nothing but good service at the Pasadena location.
  #43  
Old 01-01-2013, 9:29 PM
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Originally Posted by canopis View Post
I agree. I've had nothing but good service at the Pasadena location.
+2.

Also, be aware that Turner's Pasadena is one of the busiest location pre-craziness. Now, with all that craziness going on, it's 2-3 times busier that I had to show up real early before opening time of 10AM so I can get the parts and accessories behind the counter.
  #44  
Old 01-01-2013, 10:53 PM
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Quote:
Originally Posted by Wlee View Post
Im really surprised, Larry is a pretty nice guy. Though it might just be the fact that I met him outside of work.
Well, no idea who pissed in his cornflakes then... But, someone definitely pissed in his cornflakes that day.
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  #45  
Old 01-01-2013, 11:15 PM
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Originally Posted by DFence View Post
It would appear that you did.
because he asked the guy to do his job? wtf
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  #46  
Old 01-02-2013, 8:20 AM
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I have no idea if Turners is being ridiculous or not. I just keep thinking I wish so badly I could do what they did to some of my regular complaining customers. With my company, they know if they complain, they will get something free. I also tend to think many of the most ridiculous of them think they are being completely reasonable.
Once again no disrespect to the OP, I have never been to a Turners either so it is very possible he was in the right and they are in the wrong.
  #47  
Old 01-02-2013, 12:04 PM
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People always try for freebies at Turner's. I watched one guy say he always got a military discount with his VA ID card. The store would not budge. I saw his card, it was not even annotated "Service Connected" to show an injury. It's just an ID card. They want the CAC card of course for a discount.
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  #48  
Old 01-02-2013, 12:28 PM
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I've not asked for, never asked for, and never wanted anything for free. I simply want what I paid for. Or, in the case of my issue with them leaving my ID on the counter in plain sight, I did demand that they change how they handle sensitive information.
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  #49  
Old 01-02-2013, 12:57 PM
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i've been to the Norwalk and Pasadena store and so far have no problems.

First time i heard someone banned from a store for just being a customer.
  #50  
Old 01-04-2013, 3:43 PM
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Quote:
Originally Posted by TML View Post
I would write one email to corporate explaining what happened, and then take my business elsewhere until I receive a heartfelt apology. Good luck!
^^^^This!^^^^

Best to send it to Rob Zubak directly. He's pretty good responding to feedback/critique if it is brought forward in a professional manner.

robzubak@turners.com
  #51  
Old 01-04-2013, 3:57 PM
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I had an issue with buying a high end custom shop revolver. I had to order it and when I went to pick it up it had a drag ring around the cylinder. I just looked as if it had been handled and I asked for a replacement that was NIB. They kept giving me a new delivery date each time I called and finally told me to get lost, they weren't interested in my purchase any longer. I wrote an email to corporate and got a reply from the president thanking me for bringing this to his attention and promising to improve customer service. Doesn't sound like they have improved. This was several years ago.
  #52  
Old 01-04-2013, 4:10 PM
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Quote:
Originally Posted by G-Solutions View Post
^^^^This!^^^^

Best to send it to Rob Zubak directly. He's pretty good responding to feedback/critique if it is brought forward in a professional manner.

robzubak@turners.com
I just shot him an email. We shall see if I get a reply.
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  #53  
Old 01-04-2013, 4:54 PM
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I have been a customer of Turners for about 20+ years and I wish we had more gun stores/dealers around besides turners and some pawn shops. I DO NOT LIKE SHOPPING AT TURNERS !! 80% of the time they the younger employees think their crap dont stink and talk about being arrogant. For the most part the older staff are more respectful and professional. The staff at Bass Pro Shop are very good at least with my experiaces. It might be a pay structure commision pay etc.
  #54  
Old 01-05-2013, 6:52 PM
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Wish Larry could chime in and tell his side of his story instead of hearing just DrDavid's side. I believe customer service in priority, but with "DrDavid, that went to law school" is asking for a personal phone call and apology tells me that's a PITA customer. I'm pretty sure there have been multiple incidents when you visited that store, it's takes a lot for a sales rep to shine you away like that, and for what reason? We may never know. It should have been a part of your resposibiltiy to double check the paper work aswell, they do you have you read and sign it. And why would you even call around this time knowing that there swamped more than ever, why, cause you spent a ton of money there and that they know you by your first name so you think your best buds now, and you deserve special treatment ? C'mon Dr.David...

Last edited by odslim; 01-05-2013 at 6:57 PM..
  #55  
Old 01-05-2013, 9:07 PM
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that sucks because ive always had good experiences with the corona store and Larry in particular. maybe all the panic is driving them crazy
  #56  
Old 01-05-2013, 9:37 PM
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Since DrDavid is expecting Turner's to apologize for leaving his ID out, did he apologize for being the one to have the serial number error and wasting their time? Seems it goes both ways.
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  #57  
Old 01-05-2013, 10:26 PM
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Wow. The thread crap brigade is out in full force tonight.

Few minor points. I've purchased guns from turners and brought my parents there to buy a gun too. I would have bought even more guns from them, but they didn't have the gun I wanted in stock at the time I wanted to purchase.

This was the first time I've ever done a PPT. Literally, the first time I've *ever* done a PPT as opposed to buying new.

I did apologize for wasting their time when they said it was correct. I also thanked them for checking. However, he might not have heard either since he didn't let me get a word in edgewise.

But, thanks everyone for assuming that I'm an *******. Much appreciate it.

I don't ask for much around here, but I do ask for some respect and for the ad hominem's and wild assumptions/assertions to cease. I do a crap load of stuff for the gun community in general, and I think I've earned a little bit of insulation from being attacked on this board. So, let's try to keep this discussion civil.
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Last edited by DrDavid; 01-05-2013 at 10:39 PM..
  #58  
Old 01-05-2013, 10:59 PM
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Quote:
Originally Posted by winnre View Post
Since DrDavid is expecting Turner's to apologize for leaving his ID out, did he apologize for being the one to have the serial number error and wasting their time? Seems it goes both ways.
Actually, the ID issue was about a year ago. Larry brought it up with me--he remembered the issue from a year before. I'd like the apology for them treating me poorly when I called to confirm the serial number on the DROS form matched the gun. The ID issue is when from when I purchased one of my handguns from them.

For the record, the handled the ID much better when I was in on Dec 30. Obviously my discussion with them a year ago helped.
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  #59  
Old 01-05-2013, 11:05 PM
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Quote:
Originally Posted by DFence View Post
I've heard the other side. And it states: Dr David hasn't bought a single gun from the store. He just does ppt's there and is a pita each time. So he's a "paying customer" of the state not Turners. Very confrontational and demanding as if he is somebody special.
Every single word of what you wrote is incorrect.

1. I've purchased guns from Turner's and have helped my parents purchase a gun from Turner's.
2. I've literally done ONE PPT there (well, four of them, but all on one visit).
3. Turner's charges a $10 fee per firearm, per DOJ fee schedules.
4. I have never been confrontational or demanding while at the store. I do, however, complain and/or bring items to the attention of the appropriate person when I see things are being done incorrectly. Since I am a paying customer, I think this is reasonable.

Let me be clear. Your entire post is libelous, lies, untruths, and fictitious. I suggest you not continue down this road of libel and slander. It wouldn't be a particularly smart move on your part.
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  #60  
Old 01-05-2013, 11:11 PM
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Originally Posted by DrDavid View Post
Let me be clear. Your entire post is libelous, lies, untruths, and fictitious. I suggest you not continue down this road of libel and slander. It wouldn't be a particularly smart move on your part.
Unnecessary and douchey.
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  #61  
Old 01-05-2013, 11:16 PM
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Originally Posted by winnre View Post
Unnecessary and douchey.
Oh, so I can be attacked, but I can't defend myself? Every single word that he wrote was untrue.

Although, it is amusing that you called me douchey and that my comment was unnecessary; you were perfectly willing to jump on the bandwagon of attacking me just a few posts ago.

Look, I didn't do anything wrong. I am a paying customer of Turner's, and I didn't deserve to be treated poorly after spending money in their store.

Apparently I didn't spend *enough* money on this one particular trip to be "good enough" for them, but, I'd hardly say that that gives Turner's the right to be nasty to me.
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  #62  
Old 01-06-2013, 6:05 AM
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Look...straight up! Throughout this whole thread, I dont like your arrogance. Know one cares if you went to law school, spent a lot of money at turners or call your self Dr.David. Look at your sig. (bottom left corner) web guru behind sb249, you even put it out there that your LTC and didn't even try to completely delete the old abbreviation of CCW, instead you put a line through it. C'mon Dr.David. No name calling, no attacking, just calling you out. Bottom line is just take your business else where as you stated earlier in this thread, I'm pretty sure fowlers, the shootist would welcome you with open arms. And if your in riverside county, go check out warrior one off the 215. As far as many turners Iv shopped at, luckily Iv had not one bad experience in one "yet" even the ones that have been mentioned here on calguns.
  #63  
Old 01-06-2013, 6:22 AM
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wow,i can't believe knowing you have at least 4 guns,and being rude. should have given him (the rude guy) one of your business cards and said "have your lawyer contact me to see if this can be amically finalized"
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Old 01-06-2013, 8:01 AM
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Originally Posted by DrDavid View Post
No, they knew.. I made waves when I complained. I'm quite persuasive Law school does wonders to your ability to form a cogent argument.
OP you sound like a class A *******! I've learned you can't make every customer happy all the time. Sometimes the business is just not worth the hassle.
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Old 01-06-2013, 8:06 AM
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Originally Posted by DrDavid View Post

Apparently I didn't spend *enough* money on this one particular trip to be "good enough" for them, but, I'd hardly say that that gives Turner's the right to be nasty to me.
Being an attorney and all I'm sure you've heard the phrase

"We reserve the right to refuse service to anyone"

They have the RIGHT to treat you any way they wish.

Last edited by Steve G; 01-06-2013 at 8:09 AM..
  #66  
Old 01-06-2013, 8:09 AM
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One point. I am not a lawyer. I went to law school but am not an attorney. Just needed to clear that up.
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  #67  
Old 01-06-2013, 8:23 AM
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This thread is no longer useful IMHO.

I'm done.
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  #68  
Old 01-06-2013, 8:31 AM
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Quote:
Originally Posted by Bill Carson View Post
It is a sellers market. Gun stores giving bad service is not affecting their bottom line so it is of no concern to them.

It should be. That is a moronic business ethic and awful. If you are in the retail business that is your MAIN priority. Good service.
  #69  
Old 01-06-2013, 8:47 AM
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I've only been to Turner's once, the store in Redondo. Did a PPT there. Middle of the day, busy, and they treated us very well. So well that after we did the transfer, I spent all the money I had received for the firearm sale on a new pistol, plus another $500 on ammo and assorted gear.
I believe it when I read that others have been treated poorly at Turner's, but my one and only experience there was all I could ask for.
  #70  
Old 01-06-2013, 10:08 AM
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The guy does not even have 400 posts! He gets no credit, he's just whiney. Is there a block command so I don't have to see his mug on any threads?
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Old 01-06-2013, 10:12 AM
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The guy does not even have 400 posts! He gets no credit, he's just whiney. Is there a block command so I don't have to see his mug on any threads?
user CP
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  #72  
Old 01-06-2013, 10:17 AM
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user CP
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Thanks!
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Old 01-06-2013, 11:43 AM
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Originally Posted by RobertSmith View Post
Although my last experience at Turner's (Fountain Valley) was positive, I prefer to take my business to Fowler Gun Room for a few reasons. They usually have everything in stock (before the panic), they do a great job at educating me, and most importantly... they treat my kids with respect when they tag along with me.

I take my business to John at Fowler's in the city of Orange. I always walk away better off than when I come in.
I went there to do a PPT on time at the request of a fellow calgunner that was buying a gun from me.

The store was near empty of customers and had 6 or so employees BSing.

We were told sorry we are not doing any PPT's right now we are too busy come back anothere day.

F U Fowlers I will never go back there, Turners fountain valley has always been top noth in customer service
  #74  
Old 01-07-2013, 8:31 AM
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Doing a PPT is an ACCOMODATION !!!!

did a PPT at Turners in Fountain Valley two weeks ago. I had to wait an hour and a half to get it done. I recognized that in doing the PPT for me they were NOT MAKING ANY MONEY and I was taking counter staff away from helping customers who WANTED TO BUY GUNS which is the real business Turners is in and what keeps the doors open. The staff at the FV store was very professional and fast in completing my PPT and I appreciate it.

Accommodations in any business/industry are usually made to good and profitable customers, not strangers or non customers. Giving anyone a hard time, and clearly the OP has an attitude about himself, over an accommodation transaction is in poor taste and the sign of someone who is ill bred. Judging by the OP's name, his educational background and his attitude, I think I have a good idea as to his "breeding" which makes this whole thing no surprise at all.

Based on my read of the Op and his attitude, the guy is "such a noodnik"...LOL

Last edited by Ronin2; 01-07-2013 at 8:33 AM..
  #75  
Old 01-07-2013, 10:19 AM
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Quote:
Originally Posted by DrDavid View Post
Every single word of what you wrote is incorrect.

1. I've purchased guns from Turner's and have helped my parents purchase a gun from Turner's.
2. I've literally done ONE PPT there (well, four of them, but all on one visit).
3. Turner's charges a $10 fee per firearm, per DOJ fee schedules.
4. I have never been confrontational or demanding while at the store. I do, however, complain and/or bring items to the attention of the appropriate person when I see things are being done incorrectly. Since I am a paying customer, I think this is reasonable.

Let me be clear. Your entire post is libelous, lies, untruths, and fictitious. I suggest you not continue down this road of libel and slander. It wouldn't be a particularly smart move on your part.
Wow, I can't imagine why they didn't want your business anymore.
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  #76  
Old 01-07-2013, 2:45 PM
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Quote:
Originally Posted by DrDavid View Post
Wow. The thread crap brigade is out in full force tonight.

Few minor points. I've purchased guns from turners and brought my parents there to buy a gun too. I would have bought even more guns from them, but they didn't have the gun I wanted in stock at the time I wanted to purchase.

This was the first time I've ever done a PPT. Literally, the first time I've *ever* done a PPT as opposed to buying new.

I did apologize for wasting their time when they said it was correct. I also thanked them for checking. However, he might not have heard either since he didn't let me get a word in edgewise.

But, thanks everyone for assuming that I'm an *******. Much appreciate it.

I don't ask for much around here, but I do ask for some respect and for the ad hominem's and wild assumptions/assertions to cease. I do a crap load of stuff for the gun community in general, and I think I've earned a little bit of insulation from being attacked on this board. So, let's try to keep this discussion civil.
Really???? First time you have ever done a PPT was this last Sunday???
Quote:
Originally Posted by DrDavid View Post
Like I said, I DROSd 4 guns on Sunday; had no issues. David was fine, gave good service. It took a while to do, but not because he was slow.. DROSing 4 guns just takes time. I was patient the entire time.


This is the attitude of an a*****e;
Quote:
Originally Posted by DrDavid View Post
Maybe.. But, I'll worry about his "bad day" right after he calls me and apologizes. They know my phone number... (And where I live, my date of birth, DL #, etc....)

Last edited by Ronin2; 01-07-2013 at 2:51 PM..
  #77  
Old 01-07-2013, 2:52 PM
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Originally Posted by Ronin2 View Post
Doing a PPT is an ACCOMODATION !!!!

LOL
no,it's the LAW
part of having an FFL in CA is they must do PPT's
not they can do them on days they want or as fast or slow as they want.
$10 for 10 minutes work, drives customers into there store where you can sell them things like GUNs, AMMO, etc.....
  #78  
Old 01-07-2013, 3:04 PM
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Quote:
Originally Posted by DrDavid View Post
Like I said, I DROSd 4 guns on Sunday; had no issues. David was fine, gave good service. It took a while to do, but not because he was slow.. DROSing 4 guns just takes time. I was patient the entire time.

It was when I dared suggest they had possibly written the wrong serial # down for an old Colt revolver that they then said that they don't want to deal with me ever again.

When I called today, I was nothing but polite, and was just making an honest inquiry about the serial number to ensure it was correct. They were the ones who gut all wounded and injured because I wanted to confirm the serial number before I wasted 10 days waiting on a gun to be released that was never technically DROSd...

I'm a good customer to places who treat me well. I spend a ton of money at the Apple store in Temecula; they know me there by name. Yeah, I complain if something breaks, but I'm completely reasonable about things. If there's something wrong, I want it fixed.. I don't threaten, I don't yell, etc.. I just want to fix the issue and get on with my life (and buy more stuff).

In Turner's case, complaints, apparently, aren't taken well. Today's phone call with Larry was beyond rude. I was calm, polite and even slightly apologetic for wasting their time to double-check the serial number.

So, I guess Annie's Get Your Gun and The Shootist should be happy -- I'll be frequenting them a bit more often now than I have in the past...

Oh, and Turner's? I'll be happy to accept their heart-felt apology for the way they've treated me today. But, I suspect the odds of an apology happening are somewhere between 0 and none.
You really expect us to believe you don't threaten when challenged or not getting your way....LOL
Quote:
Originally Posted by DrDavid View Post
Let me be clear. Your entire post is libelous, lies, untruths, and fictitious. I suggest you not continue down this road of libel and slander. It wouldn't be a particularly smart move on your part.
  #79  
Old 01-07-2013, 3:14 PM
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DrDavid DrDavid is offline
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Originally Posted by Ronin2 View Post
You really expect us to believe you don't threaten when challenged or not getting your way....LOL
Nope. I'm not someone who ever would dream of threatening someone else.

And, yes, the absolute first and only time I've done a PPT was Dec 30, 2012.

Anyways, like I said, I'm done in this thread. I'm getting attacked for demanding to be treated with respect by a business I was a paying customer at. So, yeah, if you guys are OK with doing business at a store that treats you poorly, keep doing business there. I wouldn't treat my clients like that, and I don't expect to be treated like that by others.
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  #80  
Old 01-07-2013, 3:17 PM
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Originally Posted by 12voltguy View Post
no,it's the LAW
part of having an FFL in CA is they must do PPT's
Thank you for posting this. You're absolutely right; PPT's are required by law. If we suddenly can't do PPT's because they don't make *enough* money on them, every one of our 2nd Amendment rights will be substantially limited.

Quote:
Firearms dealers are required to conduct private party transfers pursuant to Penal Code section 12071(b)(5). Dealers may not limit the days or hours in which private party transfers are conducted.
Your right to buy and sell private property shouldn't be restricted because a 3rd party figures they're not making enough money on it (when required by law to perform the action).

To put this into perspective, that would be akin to the DMV not issuing you your drivers license renewal unless you *also* buy a new car from the clerk's brother-in-law. Want to buy a car from a private seller? Then, I guess no drivers license for you!
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