A while back I ordered from them, had a slight problem in that I thought I ordered the wrong thing -
here is the thread from that one
Anyway, after the great service I wanted to give them my business again.
I have been slowly buying parts for my Calguns lowers that are coming soon
I found a place that had a few items I wanted and they happened to be on sale, I thought great - but they didn't have everything I wanted.
So I checked Primary Arms and they had the other items.... But, I really didn't want to make separate orders for fairly small items.
I contacted Primary Arms and asked about pricing - We had some friendly e-mails about what I was looking for and why anyone would be having a sale on hard to get items.
Anyway, Marshall worked with me and ended up matching the prices on the sale items and I bought the other stuff.
Several things stood out to me on this.
1. "We want your business" - Marshall - stuff is selling, but guy did what it took to earn my business
2. This was not a huge order - about $200 total, but was treated as a valued customer through the whole process
3. My plan was to buy today, when I got paid - conversation stared Monday - He recommended I buy the stuff and use the 'Money Order' option on check out so I didn't miss out on the stuff I wanted - Then today I just switched it over to my atm/visa
I am not sure if I gave away too much, but wanted you to know how awesome these guys are.
Do not hesitate to buy from them, some of the best service I have ever experienced.