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-   -   Feedback and comments (http://www.calguns.net/calgunforum/showthread.php?t=445379)

EBR Works 06-15-2011 6:52 PM

Feedback and comments
 
Tell us what you think of our service & products. We are dedicated to 100% customer satisfaction!
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ron1950 06-15-2011 9:56 PM

I highly recommend EBR Works. The ultimate professionals to work with. Very flexible on when they can handle a transaction and does the utmost to meet everyone's needs.

I have already had two transactions with EBR including the fabulous promotion with Davidson's Gallery of Guns. I hope to have many more, possibly including the trust set up.

There is no one else I would work with for an FFL transaction if given a choice.

Congratulations on the start of EBR Works and sincere wishes on a very successful future.

You are the quintessential Calgunner!!

Ron

BIGDOG805 06-27-2011 2:37 PM

Just picked up my Mini 14 at EBR Works and I am very pleased with the overall experience I had with my purchase. I'm glad to see that businesses out there like EBR Works still believe and deliver excellent customer service. They are very friendly and fast with their service and very professional while doing business. They also took some time from their schedule and answered many questions in detail that I had about firearms. I am very pleased with the overall experience I had with EBR Works and I definitely recommend them for you future new firearm purchase or PPT.
I know Ill be doing business with him again.

Thanks again EBR Work!

SilentPea 06-28-2011 4:25 PM

Just picked up my Savage MkII from EBR. I'll happily drive 70 miles farther than my local gun stores to give business to this calgunner.

Thanks!

chukmo 07-05-2011 9:35 AM

Just picked up my Tikka .308 that I bought through EBR Works.
Great to work with. Really went through a lot of effort to make sure that I got what I wanted and was happy. We had some problems obtaining the right gun from out of state sources, but they made things right. Great to work with and I highly recommend them.

BLC 07-05-2011 7:37 PM

Picked up my 590A1 on Saturday morning and had another great experience. They went out of their way to make availability when my goofy schedule would allow. Also invited me to the range on Sunday where they were helping another customer and let me fire a couple really cool weapons, one of which I was not familiar with and they took the time to go over it. EBR works AND plays well with others!

Heads up, I will be ordering another soon!

ELIXIR 07-07-2011 7:29 PM

Just picked up my Glock 19 from EBR Works! Excellent customer service, very patient and informative throughout the whole process. Not to mention the awesome price on a new Glock!! Overall it was an excellent experience, I would highly recommend EBR Works, he's always here when you need him and will hear you out on any questions you may have. Two thumbs up for EBR Works!!

uscmCorps 07-16-2011 3:54 PM

I picked up a M&P 9L from EBR this past week. CS was fantastic, very patient and exceptionally professional. To get the M&P 9L, a CA off-roster gun, they were very helpful in setting up the single shot conversion for the duration of the DROS per CA laws, and made the entire process painless.

All in all, I highly recommend EBR Works! Thanks again.

jacques 07-16-2011 4:40 PM

I have known EBR :chris: for years. A true patriot and 2A advocate. Always willing to introduce brand new shooters (and actively pursuing them ) to shooting. Willing to take the time, and has the patience, to explain in great detail the laws and true meaning of our 2A. This is a person that has gone far out of his way, above and beyond the norm.

I just picked up a lower from EBR. They went out of their way to work around my schedule and it was as smooth a transition as there could be. I have all confidence, that EBR being a long time Calguns member and advocate, this business will know what they are doing.

Bottom line is, do business with someone who knows what they are doing, stands in their honesty and integrity, and you will have no worries. :)

EBR Works Rocks:D

JoeinLA 07-22-2011 8:41 AM

Thumbs Up for EBR!
 
Just in case anyone's wondering, I did a P30L SSE through Table Rock Arms and EBR. Transaction went smoothly, and EBR was awesome to work with.

A+ customer service, in case anyone was wondering.

Thanks, EBR! Can't wait to finish work and get to the range today :)

EBR Works 07-22-2011 4:03 PM

Thanks for the kind words. Let me know how that bad boy shoots!

Your Aero Precision lower will be here next week.

Modimo 07-24-2011 9:42 AM

Kudos to EBR
 
I just wanted to give a quick shout out to EBR. I just completed my first transaction with them and not only was it smooth as can be, but he really looks outside of the box, extremely customer service oriented and will help find a solution for your current project! I encourage anyone looking for a dealer who will help you out with your Black Rifle Disease and more give these guys a call!

ron1950 07-24-2011 9:52 PM

Quote:

Originally Posted by Modimo (Post 6830050)
I just wanted to give a quick shout out to EBR. I just completed my first transaction with them and not only was it smooth as can be, but he really looks outside of the box, extremely customer service oriented and will help find a solution for your current project! I encourage anyone looking for a dealer who will help you out with your Black Rifle Disease and more give these guys a call!

+ 1 on everything said here. EBR is the best.

icedevil 07-26-2011 9:45 AM

EBR handled a recent purchase for me and everything went perfectly. Great communication at every step of the way and EBR was willing to accommodate after-hours pick-up. I look forward to doing business with EBR in the future. Deal with confidence.

EBR Works 07-26-2011 10:40 AM

Thanks guys! We are here to give you great service.

winslowgirl 07-30-2011 10:47 PM

Bought a Glock 17 from EBR at a price lower than I could get from any other S. California dealer. The gun was ordered and delivered on schedule and he saw to it that the paperwork processing was made painless as possible. EBR clearly enjoys their work and their enthusiasm is infectious. I found their opinions on gun-owning and dealing in California, well considered and informative.

I have no hesitation in commending EBRworks to others in search of a good deal from a reliable and trustworthy dealer. Certainly, it will be the first one I look to to fill my next purchase. Five stars.

Ketsugo 08-02-2011 3:48 PM

Do you EVER return e-mails?
 
I sent you an email in early July (8th) and then again on July26th. I even CCed it to both addresses. I have since purchased a gun that I would have liked to give you an opportunity to earn my business.:mad:

from John Weatherly 6xxxxn@gmail.com
to info@ebrworks.com
date Fri, Jul 8, 2011 at 7:16 PM
subject Question
mailed-by gmail.com
hide details Jul 8
Hello, do you have an actual storefront and or firearm inventory or do you order from your suppliers to fill your customers orders? BTW, I'm in Thousand Oaks.

TIA,
JW


Reply
Forward
Reply
from John Weatherly 6xxxxxn@gmail.com
to m@ebrworks.com
cc info@ebrworks.com
date Tue, Jul 26, 2011 at 3:29 PM
subject Fwd: Question
mailed-by gmail.com
hide details Jul 26 (7 days ago)
I never received a reply.

EBR Works 08-02-2011 5:58 PM

John,

I responded to both of your emails on the day I received them and I wondered why I never got a response:

Quote:


Fri, Jul 8, 2011 at 7:36 PM

Hi John,

I’m home based and stock some firearms, but most things I order based upon client need. I have relationships with major suppliers that ship to me in 3 days or less. I run a low margin, no pressure, one on one business with my clients. I’m in Newbury Park. Anything specific you are looking for?



EBR Works - Type 07 FFL/Class 2 SOT
877-905-2673 Voice
805-435-8009 Fax
info@ebrworks.com
www.ebrworks.com
Quote:


Tue, Jul 26, 2011 at 3:57 PM

John,

Sorry, the email must have gotten lost somehow. Below is the response I sent you on 07/08:

>>>>>>>>>
Hi John,

I’m home based and stock some firearms, but most things I order based upon client need. I have relationships with major suppliers that ship to me in 3 days or less. I run a low margin, no pressure, one on one business with my clients. I’m in Newbury Park. Anything specific you are looking for?

>>>>>>>>>

Please let me know that you received this.


EBR Works - Type 07 FFL/Class 2 SOT
877-905-2673 Voice
805-435-8009 Fax
info@ebrworks.com
www.ebrworks.com
It's possible that my responses were filtered out by your spam filter.

I'm happy to help you and I'm sorry that you did not receive my responses. I am very prompt at returning calls and emails since service is my number one priority.

Please call or PM me if I can do anything for you.

Ketsugo 08-02-2011 9:25 PM

Well it went somewhere else. I keep ALL of my mail and just search all folders including spam and nada from you. I must have been sent to someone else in error. I'll PM you or call in the future.

EBR Works 08-02-2011 9:45 PM

Quote:

Originally Posted by Ketsugo (Post 6889800)
Well it went somewhere else. I keep ALL of my mail and just search all folders including spam and nada from you. I must have been sent to someone else in error. I'll PM you or call in the future.

PM sent.

Ketsugo 08-02-2011 10:26 PM

PM replied. I think it's fixed. Apparently that email acct has been hacked. I reset all info and password. Hoping it's fixed now. Also, I apologize for venting my frustration towards you since it was apparently on my end.

John

EBR Works 08-03-2011 8:47 AM

No worries. Glad you got it figured out. Let me know if I can help you with anything.
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Ketsugo 08-03-2011 8:51 AM

Will do and thanks! :)

BLC 08-09-2011 8:23 PM

Had yet another great experience at EBR Works this afternoon, its always a pleasure dealing with EBR. I am done with gun shops.

Please send me an email when you will be out at the range.

EBR Works 08-09-2011 9:45 PM

Quote:

Originally Posted by BLC (Post 6932822)
Had yet another great experience at EBR Works this afternoon, its always a pleasure dealing with mike. I am done with gun shops.

Please send me an email when you will be out at the range.

Thanks very much!

I'll be at Angeles this Saturday.

cyamate 08-24-2011 10:46 AM

I just picked up my AR pistol and I am very happy. EBR made the entire experience easy. They have the best program right now for purchasing an AR pistol. The upper buy back was just what my friends and I were looking for. I wasn't really interested in a 7.5 inch 5.56 upper, but because EBR bought the upper back I put that money right into a 11.5 upper and I have an 11.5 9mm upper in the works. A+ service from a great guy.

Thank you very much.

EBR Works 08-24-2011 5:45 PM

Thanks! It was a pleasure doing business with you and your 2 friends. I'm anxious to see what you guys build!
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curtisfong 08-27-2011 10:58 AM

EBR is top notch.

Thanks, for your attention to detail, your prompt and polite service, and lighting fast response time.

Amado 08-29-2011 10:59 PM

EBR Works is a great FFL dealer to do business with. Ebr is very helpful and informative, especially for first-time buyers. Quick to return your calls and answer your emails and will do everything he can to make sure you are taken care of. I will be looking forward to purchasing a Glock 19 GEN 4 once all of the reliability issues have been squared away. Thanks again!

nastee 08-31-2011 1:29 PM

AR Pistol
 
transaction was smooth. EBR worked with my ffl w/out any issues at all. delivery of the ar pistol was prompt. out of the guns i have purchased, this was the smoothest transcation yet. i would definitely purchase again from ebr.

BamBam-31 09-04-2011 8:04 PM

Great to work with. Helped me get my STI Trojan, and really went the extra mile with everything. Customer service was top, top notch. :thumbsup:

n2k 09-05-2011 12:09 PM

To say I had a good experience with EBR Works would be an understatement. The support and communication is top notch. Their vast knowledge on items is exemplary. You and I will have a very good working relationship on many items to come. :)
Thanks again and congratulations on your continued growth.

EBR Works 09-05-2011 12:39 PM

Quote:

Originally Posted by n2k (Post 7098008)
To say I had a good experience with EBR Works and Michael would be an understatement. The support and communication is top notch. His vast knowledge on items is exemplary. You and I will have a very good working relationship on many items to come. :)
Thanks again and congratulations on your continued growth.

It was and will be a pleasure to work with you. Thanks very much.

sniderx 09-14-2011 7:21 AM

I just completed an AR pistol purchase with lower buy-back from EBR. Excellent hassle-free transaction. Great to deal with and very accommodating! Thank you very much!

SoCal007 09-16-2011 6:11 PM

Damn fine service! Got everything I wanted an more it was an absolute pleasure to place the order and to work with you, I was even completely surprised when I found the PWS muzzle break mounted when I got to my dealer. I highly recommend you guys and have been passing your info around to my friends. You will definitely be receiving more orders from me.

CalDude88 09-17-2011 8:22 AM

What an excellent customer service and Fun to chat with :D
Highly recommended:thumbsup:
Thank You

coyotebait 09-20-2011 4:25 AM

Purchased a stripped lower (Spike's) from EBR Works. The service was second to none, conversation was great and full of "actual knowledge", no gun store fud. Transaction was fast and easy, and the price was better than anyone in the area. I will be returning in the future.
I already put it together and it looks sweet!:tt1:

defcon 09-20-2011 8:17 PM

Excellent service from EBR! I purchased a lower spikes receiver and did an interstate FFL for my brand new Saiga 12 AK47 shotgun.

Paperwork was fast and painless. Will definitely go with them again with my future purchases.

Also highly recommended and will be spreading the word.

MKE 09-22-2011 2:19 PM

Great customer service from EBR Works. Super-friendly and all around great experience in providing me with my first AR pistol. Painless DROS processing and 10 days later, I'm a proud owner of a new AR pistol at an incredible price.

EBR Works will be getting more business from me in the future.

Thanks

EBR Works 09-29-2011 7:28 AM

Thanks guys! I appreciate all the kind words. Having you happy with your experience with EBR Works is our number one priority.


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