-   Aero Precision (

Xerxes 06-17-2017 8:52 PM

Received a large order including a 308 barrel.

Barrel went on sale a few days after receiving

Well within the industry accepted practice of price matching within the return window advertised.

They have a 30 day return policy.

They said they will not refund the price other words they do not price match their own sale price within their 30 days.



They know well in advance that they will have a lower sale price.


Why bother with a customer who will be loyal for several years and spend thousands of dollars with them when they can steal $40 form their once loyal customer.


Buy from any company but AERO. Look at PSA as they have better pricing. Or DPMS as they have great customer service.


They will sell you an item at full price then a few days later it goes on sale and refuse to refund the difference.

Why do business with such a company I say.

Look elsewhere.

missiondude 06-18-2017 6:13 AM

So return it and walk away...

TKM 06-18-2017 6:24 AM

I want to hear more about the rape, pillage and burning.

LEAD LAUNCHER 06-18-2017 12:17 PM

Thanks op, for reminding me how much happier I am now that I'm not working retail.

Xerxes 06-18-2017 8:32 PM


Originally Posted by LEAD LAUNCHER (Post 20252380)
Thanks op, for reminding me how much happier I am now that I'm not working retail.

And tell me how you would insist on keeping the money when paid full price then a few days later it goes on sale and you had to know it was going on sale so you say to your customer I don't want anymore of your business because its more important to me that I keep the money from your full price you paid. Boy did I get you for that $ stupid sucker


Originally Posted by missiondude (Post 20250945)
So return it and walk away...

Yes, returning a very large order. They have a retarded 20% restocking fee but I will do credit card charge back based upon DEFECTIVE CUSTOMER SERVICE.

I am going to post 100 negative reviews of them, I now have 97 more to go at one per day. Everyone should know in advance since it is not posted at their website that they do not price match themselves when it goes on sale.

I purchased all at once thinking when it goes on sale.....if within the return policy window, no problem. No need to constanly watch their website and make multiple small high cost to them to manage purchases when the item I wanted went on sale.


A unstated customer service policy that does not match industry standard of the upper 80% crust of retail sellers is very bad form. If they had published such I would have just passed on them for being such retarded sellers.

97 bottles of bear on the wall.....97 bottles of bear.....take one down.....pass it around,.....96 gunsite reviews of AERO to go.....

I hate these Harvard and Yale Educated Business men that think ".....I want a raise a bigger bonus..." so I will just raise the price or stop accepting returns and I will make more money. Its amazing they teach that in business at those colleges and charge so much for that education and teaching them that it works that easily......then again its us taxpayers paying for that expensive student loan college degree that the Democrats will bail them out on.

tradecraft 06-18-2017 8:34 PM


Originally Posted by Xerxes (Post 20254284)

Then you don't sound all that bright.


Originally Posted by Xerxes (Post 20254284)
They have a retarded 20% restocking fee but I will do credit card charge back based upon DEFECTIVE CUSTOMER SERVICE.


tummy06 06-18-2017 8:37 PM

It's really your **** luck , not there fault , I bought a f1 firearms upper ,2 weeks later it goes on black Friday for half off , ohh well my problem not there

BigStiCK 06-18-2017 8:43 PM


Originally Posted by TKM (Post 20250974)
I want to hear more about the rape, pillage and burning.

Especially the Pillaging. I'm not much for burning and raping, but the pillage, it interests me.

ENTHUSIAST 06-18-2017 8:46 PM

How was the fit and finish OP?

J/K I guess I would be pissed too but not 96 reviews pissed...

Do the math on the restocking fee vs. savings on sale price and then you will know your best course of action since Customer Service told you to F off...

Did you ask to speak to a supervisor? Maybe send an email to the owner and see if it is just a lower echelon employee being a **** because that is the highlight of his job?

TKM 06-19-2017 6:12 PM

100 bad reviews for a single problem? Why is your opinion worth 100 times more than anybody else?

People like you suck and vote Democrat but I repeat myself.

OIF_VET 06-19-2017 6:41 PM

Throwing a tantrum for $40 dude? Tell Aero you are going to hold your breath and stop your feet until they refund your money. Better yet, I think I'll order some stuff from them to offset their loss of such a "loyal" customer.

ElvenSoul 06-19-2017 6:43 PM

Anyone else remembering the days when it would take months to get a part shipped to you?

dyson 06-19-2017 6:46 PM

just eat the rookie mistake and make up for it by finding deals going forward. always wait for sales, especially during "down market" presidency!

Full Clip 06-19-2017 7:34 PM

May I suggest:

seal20 06-19-2017 8:04 PM

Hey OP, don't EVER order ammo online...haha

Deog 06-19-2017 8:13 PM

Do you ever wonder how some people get along in life on there own ?

BajaJames83 06-19-2017 8:23 PM

Hold on.... you bought it knowing the price 100% willing to pay that price and as a matter of fact by placing the order you agreed to said price.....

Now you don't want to pay that price....
That's not how things work.
If you buy gas today for $3.00 a gallon and tomorrow it is $2.50 you paid for something knowing that price at that time....

If you do a charge back that would be fraud...

Xerxes 06-19-2017 8:44 PM

Bought thinking they had the normal industry policy of honoring price matching of their own product since they do not say they have this non-retail industry practice of not honoring their own sale prices ,,,,,,and having the most rudest of nasty response from their CS agent calling me worst than here was not in my frame of mid because I was in a happy mood when purchasing.

A company that constantly rotates items on sale would have higher costs associated with minimal purchases of only single items when on sale and single item sales constantly but that is what I recommend if you purchase from this company. Give them the death by a thousand cuts of single item purchases of single items only on when on sale.

I have never had a brick and mortar store or Internet store not refund the difference when it goes on sale in 5 days.

I purchased knowing that every business I have ever dealt with would honor their sale price within 5 days or here within the 30 day return policy.

...or so I thought till I received the nastiest and most rudest customer service reply saying I should have monitored their website and purchased when it went on sale because that's what more astute customers do. A company trying to make profit would go with economy of scale and want large single volume purchases instead to increase profit and reduce overhead so excuse me for thinking they read Adam Smith instead of going to Harvard and Yale where they teach how to grab the customer by his ankles and turn him upside and then to shake vigorously till all the money fall out.

Instead I had a lazy customer service agent who then proceeded to lecture me with a long reply.

So now I will not purchase AERO product anymore because that's apparently what they want. $40 now for them is more important than long term steady profit......and I really could have done without the lecture about being a better consumer of their product.

Their choice, not mine, but I will accept no more AERO purchases for me.

I don't know where AERO does their customer service but I received better customer service from Bangladesh and Vietnam. Here it seems its one of those millennials that wanted to get back to playing on hit toy phone, and he was annoyed I was stopping him from playing on his toy phone,, than providing value added to the company paying his salary.

.....and so goes back my order because it is not about the money but about a satisfying user-customer experience, not having rude and nasty CS reps, and a company that has their product on sale half the time but no where says on their website that they are the exact opposite of what every company that I give my business to is honoring their own sale price within their return policy window.

GO PSA for their low prices and matching their sale price when you ask them ...GO DPMS for their great responsive customer service.

AERO apparently hires the chronically unemployed millennial age brother's of the owners wife to keep the wife happy for their customer service agents and they get some kind of Napoleon complex on how to communicate to their customers.

I get why the owner would do that because a happy wife is a happy life and a happy wife is more important than a profitable business but none the less....

Making 100 negative reviews is not the difficult is trying to keep up with 100 threads will be a challenge but I am up for such.....bring it on....

95 more reviews to go.....

TKM 06-19-2017 8:52 PM

As long as nobody lets them know about your fraudulent chargeback you should be okay.

Maybe they don't read their email?

kelvin232 06-19-2017 9:00 PM

i'm not sure the OP is getting the sympathy he was anticipated from this thread....

tradecraft 06-19-2017 9:01 PM

freonr22 06-19-2017 9:10 PM

This is exactly why we do flat rate. Not time and materials. It doesn't matter if it takes 5 minutes or 500 hours.Will you pay me xx to fix your problem? Yes? Ok sign here

Hey thanks I'm great to go!

Or hey it took you 2 hours not 500 hours!

But .. Is the problem fixed?

Well yes. But now I want it cheaper!!

Xerxes, you have been on here longer than I, but honestly? You just became a douche.

freonr22 06-19-2017 9:12 PM

And btw, if it's not listed, it's not a policy. So it's not a, not listed policy lol!

Deog 06-19-2017 9:21 PM

Oh No, Aero is going to go under without your business.

etwinam 06-19-2017 9:33 PM

So... On you logic if you buy on sale and then it goes up do you have to pay them the difference too? Jk well kind of...

I understand your frustrations but that is just part of the online shopping world. Most times they produce or buy in bulk to get prices down and they do it in bursts... You have to wait to get it for the right price. Sometimes you miss the sale.

Imagine being a brick and mortar that can't even compete with these online stores. I've seen guns online that are lower than LGS wholesale discount.

I would probably leave a negative review stating my frustration and they can choose to fix or not. It's up to them. They may not care about losing someone's business over it. That are pretty big. Kimber is known for having horrible customer service but people still buy from them.

Best of luck op.... Maybe they will listen to your review. I wouldn't leave more than one though. It will get your one review blocked, Yelp and Google will consider it fraud.

ozguns 07-02-2017 12:24 PM

Aero did a price match for me while the order was still with the mail carrier. They did it so swiftly when I called them that I was shocked. Their current restocking fee is 10%. I would not hesitate to buy from them again (especially during their 4th of July sale).

TheZouave 07-02-2017 1:46 PM

Wow, sounds like Xerxes needs to grow up, maybe learn a few things about how businesses work. I know a number of companies that won't price match. They often get shipment specific pricing for a large order. Any time that they price match on previously sold items, they're then losing money on those parts. Sure, it can make some customers happy - but keeping a customer like Xerxes happy wouldn't be my #1 priority as a business owner. If you're willing to trash a company on a forum, leave multiple negative reviews, and not abide by their stated policies (You know, that restocking fee...), just because they didn't bend over backwards to give you an even better price on a purchase that you willingly entered into...? Yeah, customers like that are what make employee's lives hell, and as an employer, I'd rather have my employees happy, thank you very much.

If there isn't a published price-matching policy, I'll call and politely ask for a price match, and if they can't do that, I go about my day. The key being that you're polite, and then you GO ABOUT YOUR DAY. If they say no, that isn't an excuse to get all butt-hurt because something didn't go your way.

rodblder 07-02-2017 1:54 PM

another vote for pillage.....

xlrting 08-08-2017 10:41 PM

Why doesn't OP see whether his credit card offers a price protection benefit? It happens to me all the time that an item I bought goes on sale. If I catch it within 90 days (and it's material) I file a claim with my credit card.

skyscraper 08-14-2017 6:48 PM

What a freakin baby.

I love aero. Have a few of their lowers. Will order again.

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